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I am very particular in finding an honest and reliable plumber, with rates that wouldn’t shock me. Andrew fit the bill perfectly. He got things fixed, was very polite, fast and knowledgeable on what needs to be done. I will recommend him to people with strict standards like mine, because he is re... I am very particular in finding an honest and reliable plumber, with rates that wouldn’t shock me. Andrew fit the bill perfectly. He got things fixed, was very polite, fast and knowledgeable on what needs to be done. I will recommend him to people with strict standards like mine, because he is really one of the few professionals that you can’t just find elsewhere. Read more
28 Aug 2013 (last edited 09 Sep 2013)
Distinction Plumbing is highly recommended for ALL your plumbing needs. Andrew arrived on time, exactly as I have set the schedule. He was a very nice guy, very courteous, and did a great job in fixing what needs to be fixed in my house. I would definitely use his services again and would also gi... Distinction Plumbing is highly recommended for ALL your plumbing needs. Andrew arrived on time, exactly as I have set the schedule. He was a very nice guy, very courteous, and did a great job in fixing what needs to be fixed in my house. I would definitely use his services again and would also give his number to friends and relatives who may need his expertise. Read more
16 Jun 2013 (last edited 09 Sep 2013)
Andrew arrived on time and was ready to fix our old and badly damaged toilet. He had all the tools, and even brought the parts needed to fix our toilet. He didn’t even charges us for the replaced part anymore. He was very skilled and didn’t tell us that we need to buy a new toilet like the other ... Andrew arrived on time and was ready to fix our old and badly damaged toilet. He had all the tools, and even brought the parts needed to fix our toilet. He didn’t even charges us for the replaced part anymore. He was very skilled and didn’t tell us that we need to buy a new toilet like the other plumber that we called. Awesome service Andrew! Read more
05 Jun 2013 (last edited 09 Sep 2013)
Distinction Plumbing offers the following services:
Frequently Asked Questions
Why should a customer hire you over another service provider?
Distinction Plumbing is a plumbing business that is not driven for major profit, it is driven to help people because it cares. Customer satisfaction is the most important key element for my business and that is why as the owner of the business, I am the one who comes out and does the work.
What are the typical things that you need to know before you can provide a quote to a customer?
The typical things I need to know before I provide a quote is the small detail. Type, material, preferred brands, preferred methods, colour and proposed additions down the track, especially with renewing gas services.
Are you an insured business and do you guarantee your work?
As a licensed plumber in Victoria, I must have public liability insurance and of course, I do. I provide a 6 year guarantee on my workmanship and all new material or appliances are covered by the manufacturers warranty.
What makes you the most reliable and trustworthy person for the job?
My business motto is punctual, honest and reliable and I do my up most to stay true to those words. If i nominate a time, I will strive to arrive on time. If I see something that does not warrant immediate attention, I will inform you and if I say I will be there, I will turn up or in rare circumstances, give you a courtesy call to arrange another time.
What questions should a customer ask to hire the right service professional?
Are you a licensed plumber ? Does the person who comes to quote the job, actually come out and do the job or are sub contractors employed to carry out the work? Does my particular job require a certificate of compliance?
Do you have a favourite customer story you would like to share?
I was working on a combined property once and the neighboring elderly gent came up to investigate the work I was doing. After a short conversation on the work I was carrying out , the topic of conversation changed to the elderly gents work history and low and behold, the elderly gent ended up being one of my deceased fathers best friends from way back. That elderly gent also ended up being a real estate agent for whom I ended up doing plumbing work for because he could see from the work that I was doing, that I possessed the same attention to detail and skill as my father once did.
How did you decide to get into your line of work?
I was in a field of work which was quite different from plumbing, but when carrying out my studies for that area, key principles for that field were taught with plumbing analogies. Those analogies ended up creating a fascination with plumbing principles and years later, an opportunity became available to carry out a plumbing apprenticeship with a person, who would be best described as the plumbing equivalent to the great chef, Marco Pierre White. So, given such a rare opportunity, I decided to take on the plumbing apprenticeship and now the rest is history.
What experience, skills, qualifications or training do you have to make you the right person for the job?
Over my plumbing years, I have been involved with installing new plumbing for new house builds, carried out plumbing alterations for house extensions and carried out rental property maintenance for real estate agents, property owners and body corporates.
How do you normally charge for your service?
My preferred method of charging is by the hour for most plumbing jobs. The reason for this is simply because I feel that it is fair to the customer and to myself. The main exception to this is machine clearing blockages, i have a fixed price on this service due to high machine maintenance costs.
What questions do customers commonly ask and how would you answer them?
Why is something plumbing related doing something it shouldn't be doing - I try to explain to customers the cause and effect of plumbing related issues and situations. What plumbing brands are best suited to the customers situation - I always give a brand recommendation with reference to what I see out in the field. Why do different plumbers have different standards - I try to explain the difference between plumbers and why a plumbing license does not guarantee the same quality.
How can a customer save money before you start the work? Please give 3 tips
Keep the area where the plumbing service is required clutter free. Remove all of the items under the sink if you know that is where the work will be carried out. Always ensure clear access to external drains. Move childrens toys or out door furniture to keep a clear working space. Know where your gas and water service meters are as well as your property sewer boundary trap or inspection shaft, especially if they are buried under shrubs or weeds.
What makes your pricing competitive?
My pricing is competitive because I provide a personalised service where the business owner carries out the plumbing work. I try to keep my business running costs low so that I can maintain a competitive hourly rate.
Are there any special offers you would like to offer to Oneflare customers?
I will offer a 10% discount on the cost of labour for any plumbing job if the customer tells me that they found my business details on Oneflare, at the beginning of the job. This will be limited to one discount per household.