Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured, we leave confirmation slips so you know we have been every time.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Always loved animals - went to training with my own dogs when I was very young and also did a vet attendance course but thought I would feel too sorry for the animals. now I can just enjoy being around happy healthy animals.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Owners can complain that their dog loves us more than them - what a compliment!

Question 4

What do you like most about your job?

Accepted Answer

Being around animals - they are so happy and loving. And when we get to be outside enjoying the fresh air and watching them have a great time, who would not love it!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How much exercise is included excluding travel time. Do they have insurance. What happens if they are sick or unable to make it for some reason. Does the cost include gst. What experience do they have. How long have they been in business.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What service do you offer, how does the service work, what is the cost - all covered on our website and pricing from the email sent after enquiry information is provided

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Been in business since 2008. Can provide many happy client testimonials. More than just a 1 person business which makes us very reliable and more flexible. We leave confirmation slips so you can see we have been each and every time. We guarantee our walk times (excluding any travel time). We have insurance. We love animals!

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Our website will automate a response with pricing information once you complete your details on the page of the service you are interested in. Enter your details at the bottom.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Discounts for regular weekly walk clients can be provided if more than 3 walks per week.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you would like to become a regular walking client with us for minimum 6 months (ie. at least 1 walk every week on an ongoing basis with no end date), we are happy to offer you the first 2 weeks free, that could be a saving of hundreds depending on how many days per week you choose. Limited time offer, you must mention this when enquiring.

Question 11

What makes your pricing competitive?

Accepted Answer

We have multiple people working in the business. Time included in our walks is exclusive of any travel time. We are professional, reliable, honest and have insurance. We can usually beat any other professional quote.

Question 12

How do you normally charge for your service?

Accepted Answer

Credit card and bank account direct debits or Paypal.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Dog Walking, visits, feeding, pet sitting, minding, boarding, cat and other pet feeding

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Certification 3 in Dog Training from the National Dog Trainers Federation, puppy preschool trainer + life time of pet ownership and training attendance. About the only pet I have not personally owned is a snake.

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