Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Being a PTY ltd company we have all necessary insurances that are required to run a business in this country plus more

Question 2

How did you decide to get into your line of work?

Accepted Answer

This is a very established company with over 85 years of experience that we take great pride in. The passion of staff members and our clients are the driving force to keep this company running.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Over number of years we had thousands of clients however there are always customers who come to us with a set mindset and we help them to broaden their idea to ensure that they are aware of the cost benefit. As a professional it is our responsibility to make sure that we provide solution.

Question 4

What do you like most about your job?

Accepted Answer

seeing people and businesses wearing the logo and brand so proudly that we embellish and take great care during manufacturing is most satisfying part

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The experience of the professional services as well as past work that has been done by the company should be the couple of questions thats top on priority list.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What is the best method of decoration for a particular job.  Based on the quantity and complexity of design we advise our customer most economical decoration method.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our experience and longevity speaks for itself. We have a very good customer service staff with very friendly service which creates excellent customer experience

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Established in 1934 we have been providing our quality embellishment services to local as well as national clients. We won Australia's best decorator award due to our quality and service and a great understanding regarding how to bring the best out of a logo onto garments.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Type of garments Quantity Design with number of color Art work requirement : - For screen printing the artwork reuired must be a high resolution vector artwork. Common types are eps, , pdf, ai etc.  please note that if you save a jpeg picture as pdf or eps then it is not a vector file.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Plan for future- if you know that you need more garments in 6 months or 1 year time then try to get the bulk buy which gives you the advantage in pricing structure.  2. Keep number of colors to minimum to reduce set up cost for screen printing

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Not at this stage. We have just started with one flare and we will need to see the growth through this channel. Our pricing is already very competitive.

Question 12

What makes your pricing competitive?

Accepted Answer

Our capacity makes our prices competitive. We are QLD's largest embellishment company which puts us at front seat. Our pricing is competitive but not the cheapest since we use high quality raw material and give attention to details to make sure we provide the best quality

Question 13

How do you normally charge for your service?

Accepted Answer

We charge very competitive rate and normally we accept payment either by bank transfer or credit card payment system. Cash payment is available at site. An invoice will be issued for each job completed

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Embroidery and screen printing is our bread and butter. In particular we love printing on tee shirts and embroidery is pretty much anything that can be embroidered.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have over 85 years of experience in industry with highly skilled staff members. We provide our services to several successful retail brands which is a testimony of our quality.

Doree Embroidery And Screen Printing

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