Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I am insured and have a current professional indemnity insurance in place. I do guarantee my work or if you are not satisfied i will give you 3 months free management if i do not fix the issue within 48 hours of receiving your complaint in writing.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always been interested in the building industry and completed my trade as a carpenter in my early years. From there i have always had a passion for real estate and wanted to get into the trade.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I recently sold a home in Wallsend, The neighbouring property had sold a week prior to me putting this one on the market. They were both 2 bedroom small cottages only mine was on a much smaller block. I sold it in 3 days for $30,000 more than the neighbouring property. The vendor was over the moon.

Question 4

What do you like most about your job?

Accepted Answer

I love meeting people and making them happy with the results that i will provide in either the sale of their property or the management of their investment.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

A customer should always ask is the person licensed or are they a certificate holder that needs to be supervised at all times.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

I am always asked about fees and charges by both sellers and landlords and my hones approach always prevails. I do not have to come see you in person to tell you my fees. I am not afraid of disclosing my fees over the phone. I challenge other agents to compete with me.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I always return my phone calls and emails without exception. I also have and run my own real estate trust account and  am audited annually by an accountant accredited by the department of fair trading.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

21 years experience in the industry with letters of praise only. I always work for my vendor and achieve the very best results.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

I need to know the address and names of the owners and phone numbers as well email address. Call me for more info.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Call me first. Make sure your property is ready to lease and the taps are compliant as well there is a new smoke alarm in place.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I can offer all one flair customers a set commission of 5.5% no admin fees ever. Thats got to be a great deal.

Question 12

What makes your pricing competitive?

Accepted Answer

When a landlord is told the agents managing fees are 5.5% that should be it, not an add on for inspections  and paying bills etc.   What I tell you in a percentage is it apart from a letting fee and lease sign up fee of course should we ever need to attend tribunal there are some costs involved.

Question 13

How do you normally charge for your service?

Accepted Answer

I charge on a percentage base and on the type of property. For example a newer property would be charged at around 5.5% of the rent collected. An older property which will take more looking after may be 7.7%. There are no admin fees as i incorporate most things in the % of rent collected.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Property management is an area of expertise. Always making sure i am up to date with the often changing legislation and protecting my landlords form prosecution.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Licensed real estate agent and have appropriate insurances to carry on all business of real estate. Highly skilled in Property Management and Sales always able to achieve exceptional results.

Dotcom Property Sales / Management ..Glenn Barnier

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