Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We hold insurance in full compliance with Tax Practitioner's Board and Chartered Accountants Australia and New Zealand requirements, and guarantee high quality service.

Question 2

What do you like most about your job?

Accepted Answer

We enjoy helping people with their business and/or financial goals so they can lead the life they want to lead.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

One of our promises to clients is that we are available. If we aren't there when you contact us we guarantee a response within 1 business day. We are independent and unbiased. We don't get paid by commission and we act in your best interests at all times.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

We truly care for our clients and do everything we can to assist them. We pride ourselves on identifying opportunities for clients which other accountants miss.

Question 5

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer prospective clients a no cost, no obligation initial 1 hour consultation to allow them to determine whether we are the right fit for them.

Question 6

What makes your pricing competitive?

Accepted Answer

We have embraced technology to allow us to provide an exceptional, yet affordable, service. While we encourage prospective clients to base their decision predominantly on the value they can receive from their accountant, rather than the price of their services, we compete strongly on both fronts.

Question 7

How do you normally charge for your service?

Accepted Answer

Before we charge, we work with you determine the services you require and provide a quote for the agreed work. We are 100% up-front and transparent with pricing and offer flexible options including fixed pricing, value based pricing, time based pricing, monthly retainers and service bundles.

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We provide services to small & medium businesses, self-managed superannuation funds and individual taxpayers in the areas of taxation, accounting and business advice.

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are qualified Chartered Accountants and Registered Tax Agents with significant experience advising businesses and individuals on tax, accounting and commercial matters. We focus on staying up to date with tax changes so that we can provide the best service to our clients.

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