Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes of course.  I have current public liability insurance in addition to being police checked.  I guarantee all my work

Question 2

How did you decide to get into your line of work?

Accepted Answer

Maintenance plumbing appealed because it keeps me out and about and gives the chance to investigate plumbing problems and solve them for people.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Favourite plumbing stories are the ones people tell about what they haven't flushed down their toilets.....even when you have just pulled it out of their drain.

Question 4

What do you like most about your job?

Accepted Answer

Completing quality work for happy customers.  We like a challenge too and thrive on resolving peoples plumbing emergencies for them.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Above all customers should check that their trades are licensed and insured for all of the work they are undertaking.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

A huge variety of plumbing related questions all of which we try to answer in a full and detailed manner so people understand whats going on.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

The care and pride we take in all our work. Care and respect for our customers property.  Prompt and reliable timekeeping.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Highly competitive rates.  Great customer service.  Top quality work.  Out of hours call out service for emergencies.  Experienced, licensed and insured.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

As much detail as possible about your plumbing job is really useful.  Photos are great and invaluable in the quoting process.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Supplying as much information as possible about the job in question will assist us in estimating the best possible price for you.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

All Oneflare customers will receive our best rates and highest levels of customer service as we value your positive feedback.

Question 12

What makes your pricing competitive?

Accepted Answer

Dragon Plumbing & Gasfitting offers highly competitive rates with no gimmicks!  We believe in getting a job done quickly, to the highest standard and at a fair price.

Question 13

How do you normally charge for your service?

Accepted Answer

Plumbing work carried out is charged at an hourly rate plus material costs unless quoted in advance.  Payment can be taken by card, cash or cheque on completion of work.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in maintenance plumbing, renovations and small jobs.  Leaky toilets, dripping taps, blockages and bursts are what we love to solve.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

You will always know you are getting a times served, experienced tradesman with a vested interest in quality workmanship and happy customers.

Dragon Plumbing & Gasfitting

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