Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured for fire,theft and rollover damage to your goods while in transit also any breakages that may incur during transit unloading or loading of the truck and also guarantee overnight delivery.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was raised around furniture with my mother running a national furniture chain and my father being a removalist it was just picked up from a young age and then continued leaving school at14 to work in the furniture industry waited till I could drive a truck then the rest is history

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Yes I do it's sad but true and happens ever so often in this business people are tricked by people to pay large deposits and the truck never turns up or there stuff goes missing in transit not stolen but put into storage till it suits the company to fill a truck or deliver there goods never pay more than 15% deposit and NEVER pay the balance before job is completed

Question 4

What do you like most about your job?

Accepted Answer

I like to move people and business towards the future everyday is a challenge in this business as we do mainly interstate removals we could end up in any town tomorrow.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Firstly the cost of job in writing before taking on any commitments with any company and always ask is there any extra charges also the best thing you can do is study the company on the Internet and check there reviews from previous completed jobs

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

We don't have one question that is commonly asked apart from what is the cost for the job everybody is different and need a personal service as moving can be one of the most stressful moments in ones life if your in our hands we offer a full personal service and take the stress out of your move

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are very professional in what we do not going to rave on about you picking me but those that do will never be disappointed in the services we provide but everyone has a choice in handles there goods

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are a small family business with over 12 years experience in the furniture removal business we attend to all jobs we book in and don't use subcontractors to complete any of our work we offer overnight express delivery services between capital city's and country areas your belongings will go straight to your new house and wont end up in storage or being double handled.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Pick up and delivery address,How many stairs at each end for the removal,How many metres from the front door of both property's can the truck park and a full list of every item required for uplift.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Make sure you give all the correct information when booking your removal over the phone or internet including any stairs steep driveways or bad access and don't forget to make a list of ALL items you require to be moved.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We would like to offer 20 free std removal cartons to any one flare customers that book a interstate removal leaving from Brisbane or the Gold Coast areas just mention this when you book your job.

Question 12

What makes your pricing competitive?

Accepted Answer

We are a small business with low overheads and traveling between Sydney and Brisbane on a daily basis witch means if there is space available we are going to give you the best price we can to fill the truck.

Question 13

How do you normally charge for your service?

Accepted Answer

It varies on every job as we offer backloading discounts pre packing and unpacking services otherwise we charge by the truckload all by the cubic metre or hourly.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in furniture removals between Sydney & Brisbane return offering a pick up at lunchtime and delivery the following morning overnight express delivery.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All our staffed are fully trained in the furniture removal business and are assessed before being given full time employment with our company we have a very high standard with all staff at all times.

DSC Logistics Pty Ltd

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