Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we have all necessary insurances in place. We certainly guarantee our work by offering a 90 Day Money Back Guarantee, What this means is that if you are unhappy with our services after 90 days for any reason, we will refund your management fees paid to date, no questions asked.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We operated solely as a Property Investment Advisory company and we saw that our clients were not getting the same level of service we provided from the Property Management Agency we were recommending, so we thought we would open our own Management Division to full cater for our clients needs.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

"The team at E-Fishient Property Solutions went above and beyond for me and my investment property. Both units were tenanted within 5 days of listing and the communication was exceptional". Christopher F

Question 4

What do you like most about your job?

Accepted Answer

We understand that an investment property is most likely to be one of our clients most valuable assets, as the fact that we get to care for and manage that asset on their behalf gives us great joy. We enjoy having a part to play in the creation and sustainability of our clients wealth.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Whether they are licensed? How long have they been in the industry for? What is their fee structure? How do they demonstrate excellence in what they do? How are rental arrears handled? How do you communicate with your landlords?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What will my property rent for is a question we commonly get asked. Our in depth knowledge of the local areas that we service combined with our property analysis software, allows us to answer that questions with confidence and certainty.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our attention to detail & sole focus on achieving the best possible outcomes for our clients makes us better than our competitors. Reliableness and trustworthiness can only be demonstrated by results and feedback and we consistently achieve greater results for our clients.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

As a family run business, your property is not just another number to us. It represents a great amount of trust put in our agency by you, and we will do everything in our power to uphold and respect that trust. We are solely focused on achieving the best possible outcomes for our clients.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. How many properties do you own? 2. Where is the property located? 3. What is the configuration of the property?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Ensure the property is up to date with all maintenance so that this does not have to be done with tenants inside.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes, we offer all new clients their first month Property Management fees for FREE as well as offering a 90 Day Money Back Guarantee, meaning that if you are unhappy with our services for any reason within the first 90 days, we will refund your management fees paid to date, no questions asked.

Question 12

What makes your pricing competitive?

Accepted Answer

Based on our in depth knowledge of the industry, we are certain that our prices are very competitive. We do not charge for a lot of small sundry costs e.g monthly admin fees that we see our competitors charge for. We believe in a simplistic and transparent fee structure for our clients.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge a percentage of the weekly rent that we collect from the tenant on the landlords behalf as well as a fixed fee for the advertising of the property across different marketing platforms such as Realestate.com.au.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

E-Fishient Property Solutions specialises in the management of your residential investment property. Everything including, but not limited to tenant prospecting and selection, rent collection & arrears management, lease management and re-negotiation

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With all the necessary licensing current and up to date combined with over 10 years of Property Management Experience, the team at E-Fishient Property Solutions is well equipped to service all your Property Management needs.

E-Fishient Property Solutions Pty Ltd

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