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Very happy with service and price
08 Feb (last edited 08 Feb)
Sandi Hall hired EcoKleen Albury Wodonga for their Carpet Cleaning job.
13 May 2017 (last edited 13 May 2017)
Deb called me to follow up on the quote which was great. From then on the communication was handled by other people on our side and that meant that there seemed to be some miscommunication with areas cleaned and prices charged. It's possible that Deb is just too busy to do the background admin. L... Deb called me to follow up on the quote which was great. From then on the communication was handled by other people on our side and that meant that there seemed to be some miscommunication with areas cleaned and prices charged. It's possible that Deb is just too busy to do the background admin. Lovely local company and we will probably use them again. Read more
20 Jan 2016
The miscommunication was caused by the client herself (receptionist from Albury Osteo Clinic) specifying 5+ rooms when in fact it was 9. When initial contact was made she passed this onto the owner. Owner subsequently added more work to the 9+ rooms and was an over-exacting perfectionist, the wo... The miscommunication was caused by the client herself (receptionist from Albury Osteo Clinic) specifying 5+ rooms when in fact it was 9. When initial contact was made she passed this onto the owner. Owner subsequently added more work to the 9+ rooms and was an over-exacting perfectionist, the work was re-done twice & to her final satisfaction however, owner would not subsequently discuss the invoice & deferred to the receptionist, who avoided my numerous phone calls. Very disappointing outcome from this business and no further work is welcome..
29 Mar 2016
EcoKleen Albury Wodonga offers the following services:
Frequently Asked Questions
Why should a customer hire you over another service provider?
We provide an economical and professional cleaning service using eco friendly products and cleaner practices. We care for our clients first along with caring for the environment & use the latest equipment which incorporates hepa filtration technology, which assists asthma & allergy sufferers. Our cleaner method removes unpleasant odours and leaves a very pleasant citrus fragrance. We are a small local business and work hard to achieve a professional clean.
What experience, skills, qualifications or training do you have to make you the right person for the job?
My team are professionally trained in the use of the best equipment and have over twenty years experience so that clients can rely on an excellent end result. My team has confidence in their work thereby offer our clients a 2 week guarantee to ensure their complete satisfaction and peace of mind along with helping protect our environment. My domestic detailers are qualified by BSCAA in window cleaning, carpet & home cleaning better practices.
Is there a particular aspect of your trade or industry that you specialise in?
Residential professional carpet cleaning: we will tackle the dirtiest carpet and simply amaze our clients! We clean upholstery, drapes and blinds. We use the best equipment in the world which has hepa filtration system which simply means restricts the emission of dust particles into the home envronment making it ideal for asthma and allergy sufferers. We are a forerunner in eco friendly carpet cleaning and use biodegradable and water based products and best of all, you are not left with soggy carpets that take hours to dry, our method dries in minutes.
What makes your pricing competitive?
We keep our prices low in line with our competitors and we are able to do that as we use water-based biodegradable products. As our business is not a franchise we are able to offer our clients a competitive pricing structure as we do not have franchise fees. When you phone us you speak with us and not a centralised calling system, you will speak to friendly local people, so support local business and not the big franchises who will put you on hold!
Are there any special offers you would like to offer to Oneflare customers?
Yes: FREE deodorising when you have had pet/child accidents.
14 day satisfaction guarantee along with the knowledge you are protecting our environment.
How can a customer save money before you start the work? Please give 3 tips
1. Mention our latest offer as advertised
2. Refer a friend to receive a discount.
3. Receive a special discount if making a booking on your first call.
What are the typical things that you need to know before you can provide a quote to a customer?
1. How many rooms
2. Will there be furniture in the rooms
3. Is power connected to the property
4. What size are the rooms
What makes you the most reliable and trustworthy person for the job?
My technicians turn up on time, every time. We communicate with our clients and provide references from other clients when required to. We exceed their expectations, every time and back this up with a 14 day satisfaction guarantee. When you phone we attend to you and do not put you 'on hold' to listen to music.
What do you like most about your job?
We love being outdoors and meeting new people.
We enjoy seeing the amazing end result of our work.
We exceed our clients expectations by professionally cleaning their carpets with the added benefit of protecting our precious environment.
Do you have a favourite customer story you would like to share?
We were asked to move our van out of the client's carport to provide access to another vehicle. Van was then parked on the front lawn however, it quickly became bogged and subsequently towed out by RACV after a 2 hour wait in the cold. Moral of the story? What appears to be firm ground isn't always the case.
How did you decide to get into your line of work?
We want to help people who suffer from asthma and allergies due to a son suffering from asthma. We use the best hepa filtration system in the world to avoid filling the house with dust which triggers asthma along with reducing the volume and toxicity of waste and other emissions. We also use eco friendly cleaning products to protect our precious environment and do not pump any grey waste or waste water containing heavy metals into the river system. Our green cleaning practices also help allergy sufferers and psoriasis, allergic rhianitis and asthma conditions.
How do you normally charge for your service?
Provide free no obligation quotes to our clients at their residence or over the phone or by email promptly if this is requested.
Are you an insured business and do you guarantee your work?
We provide a 14 day guarantee of our work which gives you peace of mind and a free return visit if you are not 100% happy with the end result.