Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, Celebrate Cleaning carry the appropriate insurances and we are proud to stand by the quality of our service delivery.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We heard homeowners were looking for alternatives to the harmful effects of household chemicals on the health of their families and loved ones.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

There are many, however, those that stand out revolve around the thanks and gratitude we get from our clients after our teams have completed a clean of their home.

Question 4

What do you like most about your job?

Accepted Answer

At Celebrate Cleaning we love that we get to make a difference to people’s lives by supporting them in the home and becoming an extension of their family.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What are the things you specifically intend to do to care for my home?? Are your staff "trained" and police checked?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you provide the equipment / product?  Most definitely - we provide all equipment and Eco friendly product. How many people will come into my home?  The same 2 people will be dedicated to looking after you. Do you just clean?  No - we do all the extras too - windows, carpets, ovens, just ask..

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We believe in responding to each home with love and respect. The same 2 team members will be dedicated to looking after you and your home and will feel like an extended part of your family.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We have carefully selected, wonderful teams delivering the service and we offer a chemical free cleaning solution for the homeowner and their loved ones, as well as providing our own cleaning equipment, Eco products and essential oils.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

There are no "typical things".  At Celebrate Cleaning, we believe each client has specific needs and so it is important  to hear what they require.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Our experience is that it is assistance that is required in the home rather than being shown how they can save money.  If the service meets the required support to the homeowner and their family, then they will trust us to look after them.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We can deliver a complete ongoing home care package or a one off solution for specific requirements such as a pre and post party clean of the home.

Question 12

What makes your pricing competitive?

Accepted Answer

If the client feels they are receiving value from their Celebrate Cleaning service, they will feel their price is competitive.

Question 13

How do you normally charge for your service?

Accepted Answer

At Celebrate Cleaning, we like to meet the client, listen to their individual requirements and then provide them with a written appraisal with a package price for their service.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We do many things to support you in these busy times: cooking a meal, making beds, changing linen, washing / ironing clothes, walking the dog, putting away groceries, replenishing bathroom consumables, arranging dry cleaning, washing windows, cleaning ovens / fridges or steam cleaning carpets...

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are an Australian owned and operated company, delivering solutions for Melbourne home owners for the past 5 years.  Our teams are trained in delivering a chemical free solution in the first instance and then creating a customised service that reflects the unique requirements of each homeowner.

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