Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Insured and all work is guaranteed. If you're not happy let us know, if you are happy then let others know. Feedback is valued and appreciated.

Question 2

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do I need to provide products and equipment? We use all our own products and equipment. What products do you use? Mostly fully biodegradable products but occasionally need some stronger stuff for the stubborn jobs but we're happy for you to make requests. Why don't you quote over the phone? We always believe it is better to meet each other first and discuss your needs personally. You have to like who is coming into your home/office.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We turn up to quote when we say we will. We aim to be 100% on time for the job and will  always call you if there are any delays. We will always treat your home and belongings with respect.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

We offer flexible and reliable service with a personal touch. We are hard floor experts and we love cleaning bathrooms! We pride ourselves on attention to detail and have many satisfied customers.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Do you have a particular time in mind for the job to be done? Have you had a cleaner before our service? How can we make the cleaning experience right for you?

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Decide what you'd like done and what detail you require beforehand. Clearing excess items from bench tops is great time and money saver. If you'd like cleaning under beds it's great if you can clear out the clutter if you have any!

Question 7

What makes your pricing competitive?

Accepted Answer

We provide all cleaning products and equipment as part of our price but we can use your own if you have particular requirements. We always provide a quality service from the first clean and beyond. We can offer flexibility for regular cleaning jobs.

Question 8

How do you normally charge for your service?

Accepted Answer

We prefer to meet with the customer personally and discuss your exact requirements. As we offer a personal service ( not agency)

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have been in the business of domestic cleaning for almost 20 years gaining lots of knowledge and experience. We strive 100% for customer satisfaction.

ECS Detailed Cleaning

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