Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured as a business, we also guarantee our work quality. Our technician will inspect the job and tell the how the result will be and make sure it can meet your expectation before he starts.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Clean and healthy life is what I like, by taking up this profession, I go beyond taking care of myself, I have built up this business to help more people to enjoy happy living.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One day I received a phone call from a customer to ask us to do her carpet again, I told her" I am happy you call me again as a return customer" and she went" Oh, you are not the 1st company I have used, but the best of them all, I don't need to think whom to call any more when I need this service."

Question 4

What do you like most about your job?

Accepted Answer

Every smile from our customer when seeing the result of our hard work.  The happier life of our customers after their home becomes healthier thanks to our work.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask what training they have been through Ask what is the best method to clean carpet before he inspects your carpet, the correct answer should be" I need to check your carpet first"

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

They always ask what is the best cleaning method for carpets. I will answer this typical question after inspecting their carpet and tell them the right answer based the condition and character of their carpet, there is no answer that fits all.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have the best products and experience ,the prices are very reasonable! Delicate to this industry with professional knowledge, skills and an attitude of being proud of what we do, and also enjoy the reward of seeing the contrast of before and after our work.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are professional in our field for over 36 years with a system that ensures quality of work. We use our own high quality chemicals and detergents Every operator is supported by our head office with experts in all areas in terms of solutions application, machine operating and problem solving. Choosing us, choosing a peace of mind.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. What to do(demand of the customer, expectation of the customer) 2. Size, pieces of the items 3. Regular job or incident recovery 4. Furnished or unfurnished

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Tell us full information, how clean or dirty, if there is any stain or incident happened 2. Do what they can to clear the surroundings before we do it professionally 3. Schedule periodic cleaning with us to avoid unrecoverable stain or colour run

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are always happy to provide extra service for our 1st time customer, either cleaning something for free out of their budget and provide a discount for their 2nd booking.

Question 12

What makes your pricing competitive?

Accepted Answer

We compete both on quality of work and price. Customers will find out with certain amount of money spent on us, they get better quality of work; We are professional in our field for over 36 years with a system that ensures quality of work. We use our own high quality chemicals and detergents with the same quality of work, they spend less money.

Question 13

How do you normally charge for your service?

Accepted Answer

Based a few factors: items to be cleaned, how dirty they are, any stain removal, cleaning only or plus sanitizing and protection. The property is furnished or unfurnished.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

carpet, upholstery, couch, lounge, mattress, chairs, leather or fabric,  steam and dry cleaning, sanitizing and protection, scotch guard, andflood restoration.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are trained by IICRC and certified by ( Institue of Inspection Cleaning and Restoration Certificate) with systematic knowledge and skills about cleaning carpet, rugs, upholstery, car interior, mattress etc.

Elite Carpet Cleaning & Sanitzing

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