Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Absolutely! All our technicians are fully qualified so we can guarantee all our workmanship. We're also fully insured, you're safe with us.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I wanted to do something that I enjoyed and made a difference to people. Becoming a locksmith has allowed me to do that and is one reason why I love our industry.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We don't have a specific story but having the same customers for many years means a lot to us. We become part of the family and, as a family business, we value that connection highly.

Question 4

What do you like most about your job?

Accepted Answer

Keeping people safe is, as a husband and father of 3, highly important to me. Knowing that I'm playing a small part to keep families safe is rewarding.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What is my cheapest option?  What would you do if this was your decision? Will my property now comply with the RTA minimum level of security?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

When can you come? Be specific with your availability and time expectations. This will allow us to do our best to assist you.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are part of the local community and won't be going anywhere. We have just purchased and renovated a new shop only 500 meters from our last location of 10 years.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We're big enough to do the job but small enough to care. We have been in your local area for almost 20 years and are a locally owned family business.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What suburb are you in? Local customers will always be looked after. What do you need done? Be specific and don't be afraid to ask anything. There are no wrong questions.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Get all your locksmith done in one go. This will save any additional trips and will give you a stronger ability to receive a discount.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Mention that you found us here and, if you have more than 4 locks to be rekeyed, we will give you 25% off your service call.

Question 12

What makes your pricing competitive?

Accepted Answer

We have enough purchasing power to be competitive and we are not here for a quick dollar. A local family business knows that we look at the long term view. Once we get a customer, they're generally customers for life.

Question 13

How do you normally charge for your service?

Accepted Answer

Great question. That depends on what service you require, but call our team and tell them all the works that you're after and we will look after you. If you get a cheaper quote, call us back and we will do our best to beat it!

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We do it all. From safe installations, new car keys, access control, restricted systems (large and small) to all your residential requirements.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All our technicians have police clearance and are fully qualified. We are also part of the Master Locksmith Association and we recently won the 2017 Australian Shop of the Year.

Elite Lockservice

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