Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Fully insured 20Million public liability, PTY LTD company, not a sole trader. We offer a 10 year workmanship Guarantee on all our work.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We are all about energy efficiency! we offer not only solar PV but work with clients to save money on all things that draw lots of power and cost us all lots of money.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Saved a small family a-lot of money with a 6.6kW system, they then referred us to their family and friends. To date we have now completed over 20 installation just from this 1 install as our service is great, our knowledge is second to none and our installation work is nothing short of the best. Referrals are a huge part of our business and we always get referred as our customers are always very very happy with the results we get.

Question 4

What do you like most about your job?

Accepted Answer

Absolutely love taking people through the solar journey, there is so much mis information around about solar but with me you really do get educated on how it works and what to expect, results backed by a sound knowledge of the industry only mean one thing - A GREAT RESULT AND A HAPPY CLIENT.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1)Has the solar company been to your property in person to compete an inspection? 2) Has the solar company considered if your switchboard and meter is up to standard? 3)

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Why do we always see 6.6kW packages for sale ? Well a 5kW inverter can handle 6600watts of solar panels, also you get the Govt rebate from your panels so you really should be installing 6.6kW of panels with a 5kW inverter to get the maximum rebate!

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

1 point of contact = 1 very clear plan = 1 very well thought out and planned solar system installed. Ask for a referral and we can supply hundreds to you, you will get a picture very quickly of the regard our clients hold us in, we provide an absolutely thorough service and go above and beyond.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

1 owner, 1 point of contact from initial contact to completion of installation and after! No Sales guys just a very personal service. Knowledge is key and I will guide you through each critical step of your solar journey, you will be completely in the loop at all times, no nasty surprises, good honest advise and customer service.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What is the $ amount of your average Quarterly electricity bill? Single level or double story ? Tin or tile roof? Single phase or three phase power? Do you have a pool? ducted AC? Type of hot water ?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1)Install LED Lights where possible. 2) Look into your retail electricity contract and see what benefits you will get from selling solar energy back to them ? 3) Talk to your electricity retailer about "controlled loads" for your pool / hot water or ducted AC

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

$200 cash payment for any client that refers us to anyone else they know and we are successful in winning that work.

Question 12

How do you normally charge for your service?

Accepted Answer

Based on a thorough understanding of your needs, the type of house you live in and the amount of electricity bills, your budget

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Solar PV

Energem Solar

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