Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I have Professional Indemnity Insurance and all my work is fully guaranteed so long as the client supplies me with the required documentation including bank and credit card statements and receipts for business expenditure and proof of income

Question 2

How did you decide to get into your line of work?

Accepted Answer

My scope of services has evolved over the past 10 to 15 years and I have diversified to the point where I also work as a business consultant

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

In the early days I had a customer import a new product which hit the Australian market in a big way.  Within 3 years the customer was able to sell their business to another larger business and retire at a very young age

Question 4

What do you like most about your job?

Accepted Answer

I love helping people manage their businesses efficiently and effectively.  I enjoy watching people reach their goals and be successful and helping them along the way. I have many other professional colleagues that I can refer my clients to whether they need legal advice or a mortgage for their home or investment property

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Apart from experience and expertise it is very important for a business owner to have a good rapport with the professionals they deal with.  Business relationships are just as important as the ability to do the job

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers most often want to know if I can organise their accounts, how much it will cost and how long it will take me

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have been helping businesses manage their finance and accounting departments for many years.  I have held positions with high turnover businesses as Financial Controller and have successfully run and managed my own multi outlet businesses for many years.  I know small business as both a business owner and an accounting professional

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I am highly experienced with a 'can do' attitude.  Clients can contact me outside of business hours and I am very flexible and personable.  I am always willing to go the extra mile to help my clients

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. I need to know the location of where the work is to be done 2. Timeframe for completion of the work 3. Budget available for accounting/administrative services 4. Computer systems and software that is required to do the work 5.  What the client would like to achieve from my work

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1.  Respond to my list of required documentation prior to commencing the work 2.  Organise your paperwork 3.  Set aside 1 - 2 hours without interruptions to make a list of exactly what outcomes you need

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

A free one hour consultation to discuss the needs of your business.

Question 12

What makes your pricing competitive?

Accepted Answer

All work is completed very efficiently and as quickly as possible. I like to save the client money as most of my business comes from referrals which is very important to my business

Question 13

How do you normally charge for your service?

Accepted Answer

For ongoing work I charge either an hourly rate or a set weekly/monthly rate.  For once off work I will look at the volume of work required and the acumen and skill level required to complete the job

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I have experience in many types of industries including wholesalers, importers, manufacturers, retail, restaurants and childcare centres just to name a few

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I am a Registered BAS Agent, Member of the Institute of Certified Bookkeepers and hold a Public BAS Practitioner Licence with the Institute of Public Accountants.  I am proficient in all MYOB software for both PC and Mac

Esther Klein Accounting

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