Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured by "CGU insurance" for up to 20 million dollars in public liability insurance.  We can guarantee our standards to the highest quality and assure that it will bring you 100% satisfaction.

Question 2

How did you decide to get into your line of work?

Accepted Answer

After spending 3 years working for "Sunstate Landscaping" I saw the potential to bring satisfaction to customers through identifying their particular needs. I enrolled in a certificate 3 in horticulture (landscaping) and never looked back. It is exactly what i have always loved to do. Incorporating the outdoors, with new landscapes most weeks, to bringing happiness to those involved.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A recent customer explained to me how she was feeling so overwhelmed and distraught that her garden had fallen by the wayside that she was feeling depressed. She remembered what it used to look like, though due to her age was unable to tend to it as she had before. After our team was finished fully overhauling the entire landscape Mary was absolutely thrilled and now spends more time outside than in. We get regular calls from this particular customer to thank us again and again for helping her out.

Question 4

What do you like most about your job?

Accepted Answer

We love what we do as it improves the most valuable asset to any home owner, it brings people outside to enjoy nature and to sooth and satisfy our customers. Most of which happily refer us on to their friends and family. We enjoy making something beautiful where there was nothing before or rejuvenating a tired landscape to its former glory.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are they qualified for landscaping, how long have they been doing this line of work and do they enjoy what they do. Ask to see previous photo's of completed work and speak to them face to face to see if you are happy to deal with them.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

I am often asked whether i can supply my customers with brochures for them to hand out at work or to friends and family. I am also asked about botanical names for plants and what conditions they are suited to. I always advise on native plants as there are 1000's of wonderful specimens  out there and they thrive in our conditions.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our proven track record assures our customers that they are receiving the highest possible professionals for the job. At all stages of the job we are thinking of the bigger picture and are committed to each job until completion.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are an Australian owned and run family business operating in North Brisbane. Specializing in Garden make-overs and landscape maintenance. We offer a wide range of services including lawn mowing, landscaping, high pressure cleaning & gutter cleaning. Our workmanship is of the highest standards and we guarantee our customers 100% satisfaction on every job. Quotes are free, generally we phone the customer after arriving and completing the quote. If the request is then to go ahead with the work, Evergreen Property Maintenance can do the job straight away! We are Prompt, Reliable, Professional & Flexible. Give us a try today...

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Size of area to be worked on. Whether it be turf, paving, retaining walls, or even a pile of rubbish or dirt. The approximate size is always a benefit to an accurate quote.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Clean up any items that obstruct the landscape (swings, trampolines, old car parts etc.) 2. Keep access to areas readily available. 3. Try to do as much research into the works needed before engaging us. A better picture of whats required always helps to identify what the job entails.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you are able to refer a friend or family member that goes on to engage us with a job or contract we are more than happy to discount your service by 15 %. If you hold an ongoing maintenance contract,we can also provide a free service.

Question 12

What makes your pricing competitive?

Accepted Answer

Here at "Evergreen Property Maintenance" we strive for only the finest result, at the most reasonable price, within the fastest possible time frame. Our customers are guaranteed only the best work is completed, and we balance affordability with quality materials.

Question 13

How do you normally charge for your service?

Accepted Answer

We are quite flexible when it comes to pricing. If the job is quite large we usually base it around an hourly rate, however smaller jobs and straight forward jobs can be a fixed quote. We generally ask for a site inspection before hand to get the best possible picture of what is required.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I would have to say out specialty would be "Rejuvenation" of overgrown gardens. Bringing life into the older, tireder, landscapes. We often work with the customer to either completely change the style to a more suitable and sustainable character or use what is still salvageable to create a serene and rustic looking natural landscape.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have been landscaping now for close to 6 years. In that time i have completed my certificate 3 in horticulture and also obtained my QLD "BSA" license. I have completed many different aspects of landscaping and now own and run my own business "Evergreen Property Maintenance"

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