Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Express By Rex can offer insurance for the customer but this is an extra charge payable by the Customer.  At Express By Rex your goods are our number 1 priority

Question 2

How did you decide to get into your line of work?

Accepted Answer

Rex the owner of express By Rex has been a courier for many years and was tired and shocked at what some people where being charge for a courier service.  So he decided it was time to help out the small people and businesses and offer a great service with great prices with Flat rate Quotes that everyone could afford.

Question 3

What do you like most about your job?

Accepted Answer

At Express By Rex we love the fact that the customer will always be able to find a service like ours that can offer them a very competative price great customer service and a structure second to none.  There is nothing better then being able to help someone that would never have been able to obtain what we delivered to them without us, that it self is priceless

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

What am I expected to pay in Total for the Service?  Are my Goods Safe and Secured during the journey?  Can I contact You to check on delivery time?  Do you send a confirmation email or sms with pricing?  The answer is YES to all !

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Is your service a flat rate only ? Yes as long as there is help both ends to help the driver load and unload with no extra person or payments, otherwise we do provide a flat rate for those services too.  Do you work on public holidays and at night? Yes we do we work 7 days a week, 8am-8pm Mon to Sun 365 days a year ;-)

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

At Express By Rex   Rain , Hail or Shine our drivers will be there no matter how much traffic or the time of day our drivers will be there. Because no matter what you are why we exist so we make sure we are there for you !

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Cause we are direct, we cater for the customer giving them our time and their job is our only priority in the time they have booked us. We provide a hassle free service that lets the Customer know up front what we expect and what they will pay from the first conversation.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We just need a Pick up and Delivery Suburb and what items will need to be picked up and delivered  That is it !!   So simple, effective, hassle free for everyone you will get a confirmation price and opportunity then and there if you would like to go ahead or not

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Please make sure if you need help you pay and request the extra help.  Paying for the goods to be collected ahead of time Making sure there is someone home to recieve and sign for the goods.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For Oneflare Customers   Express By Rex will offer a 10% discount   if you pay upfront when you book your job in.

Question 11

What makes your pricing competitive?

Accepted Answer

Our Customers Know what they will be charged right form the start.  We believe in keeping it simple and offering a low flat rate  pricing structure that is fair for both our Business and the Customers we help

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

At Express By Rex being a courier is second to none. All staff are very customer focused and offer more then any other provider out there to understand and negotiate  with our customers.

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