Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are definitely 100% insured. We guarantee that you will be happy with your car, if we miss a spot we will definitely fix it the moment we realise or if we have left and there is a problem we come straight back to fix the problem.

Question 2

How did you decide to get into your line of work?

Accepted Answer

When trying to find work in something I loved I realised I didn't want to work sfor anyone else but still wanted to work with cars. When the opportunity came up to own my own detailing business I quickly jumped at the opportunity with no hesitation.

Question 3

What do you like most about your job?

Accepted Answer

I enjoy working with cars. I have always been interested in the automotive nodus try and cleaning them and making them look brand new makes me happy. I like seeing you happy when your car looks brand new!

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

The customer should get along with the professional, make sure they are insured, and they won't over charge you. Get a quote and make sure they don't add anything to it!

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most commonly asked questions:  How long will it take? Usually between an hour and an hour and a half dependant on how dirty the car is. How do I pay you? Cash. Where do you clean the car? At your home or office, anywhere that has access to power and water!

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

As I said I have been doing this for 7 years and know all the tricks of the trade so to speak. We have many loyal customers who are happy with our services, and the products we use will never damage your car! We love working on your car and making it look fantastic!

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We're affordable, honest and reliable! We work for our customers not for ourselves. We will never over charge you and never tell you you need something when you don't. We don't work on sales we work on customer service.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What service you need, how much you want to spend and if the car has any animal fur, sand or hay in it. This will help us with providing the quote! Most of the time the quote can be done over the phone!

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Do your research, check prices and check the quality of the detailers work. 2. If you have a spill clean it up straight away, this will save you money when getting the car cleaned as you won't need a shampoo. 3. Get floor mats! You won't believe how clean your carpet will stay if you just use floor mats.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you mention one flare we are willing to offer you 10% off any of our services as a first time customer. Make sure you mention you are a one flare customer to be offered this deal!

Question 11

What makes your pricing competitive?

Accepted Answer

We have looked at prices for similar services and we beat them all (not joking look it up for yourself). We don't charge extra for 4x4 and vans where other companies will. We don't charge extra for the dirtier cars and other companies do.

Question 12

How do you normally charge for your service?

Accepted Answer

Our prices start from 17.45 which is our basic wash, for 20 you will have you tyres dressed and guards cleaned as well. For a quick vacuum and wash we charge $30 and for a full interior detail we start at 50! Animal fur, sand and hay will cost a bit extra!

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We can make your car look brand new inside and out. Whether its a polish or just a wash your car will shine bright like a diamond. With our attention to detail you will always get the best value for money.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have worked in detailing for 7 years, I began this company knowing what makes your car look great and the tricks of the trade. When opening the business we were also provided with one week of intensive training.

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