Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

2 Million Professional Indemnity and 5 Million for Public Liability.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Helping people to get their most our of their business is very rewarding. Also of people get into business but don't enjoy the paperwork and numbers and this is when I step in to partner and produce some great outcomes.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Customers often come to us when their business has grown beyond their control. We have helped customers get back that control so they can get back to the important tasks of running the business.

Question 4

What do you like most about your job?

Accepted Answer

Helping local businesses to achieve their goals. Helping businesses to get away from the clutter so that they can focus on the products and services and helping their customers.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The customer should be focused on what they see as the end result. What information is important to them in order to help them run their business well. It is important to understand the value of your time.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What is you experience? I have been helping business achieve their goals for over 20 years and have a degree in Commerce.  What is the Cloud? Many businesses are moving away form having their own in house Computer Systems. They can move to a larger company who can provide enterprise reliability, security and performance at a fraction of the cost.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I am local, I have been living in western suburbs of Brisbane for almost 20 years. We have the experience to understand what businesses need and be able to provide them in a timely manner.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

As part of the Express Mobile Bookkeeping group we have 50 qualified professional Australia wide. So you get the flexibility of dealing with someone local who cares with the resources of a national company.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Package, number of transactions, number of accounts, what level of detail do you need for planning and how often. Products offered and number of staff employed.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1.      Plan before you start. Make sure you are aware of future opportunities. 2.      Focus on what you do best. It is good not to waste time on things that others can do better. 3.      Enjoy what you do. Success is as much about attitude as the idea.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We can include monthly software cost  in your migration to Xero. So you just get one bill for you software and data entry. If you sign up for 1 year we will include month reporting as part of the package.

Question 12

What makes your pricing competitive?

Accepted Answer

We are focused on giving the customer what they want. We focus on the end result and give you a clear understanding of costs upfront. Being upfront means customer do not get any surprises with extra charges.

Question 13

How do you normally charge for your service?

Accepted Answer

We complete what is required. Most prices are based on a fixed price set standard of work. For example BAS lodgement begin at $300 or migration to Computerised account system can begin at just $800. But we make sure you get what you need.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Express Mobile Bookkeeping specialises in the helping small emerging companies up to 5 million turnover. We can help you grow when you are big enough that you don't have enough time to do your book and focus on your business but not big enough to afford your own accounts department.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Bachelor of Commerce along with experience and training in MYOB, Xero and QuickBooks. Along with 20 years focused on helping businesses to achieve their goals and grow their business.

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