Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured and our work is fully guaranteed. We are always ready to reactify issues that are a concern for you within 7 days of completion of works.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have alway loved the Automotive industry and love seeing cars resrored. Detailing give me a lot of pleasure see the before and after results.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We had a customer that went to Bunnings to buy 10 litres of white paint and on his way home the can of paint tipped over in the back of his car and the lid fell off and made a major mess. We successfully removed all the paint and the interior was back to its original condition. He was one very happy

Question 4

What do you like most about your job?

Accepted Answer

I love seeing the before and after result and seeing the customer really happy with the finished result. Gives me great joy.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What condition will my car be in after you have finished the detailing process ? Will the car looks close to new ?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most common Question is will the seats and carpets dry quickly ? Our answer is we use heaters to dry them as quick as possible usually by the time we leave.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been established for over 20 years and all our detailers are fully trained to start and finish the job to the highest standard. We get the result that may add value to your vehicle.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are a Mobile car detailing service, we are fully equipped to deal with all car detailing. We can detail your car at your work or home. This saves you a lot of time and running around.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Type of Car, Sedan, stationwagon, SUV, or 4 x4 drive, colour, does the car have a leather interior, is the car very dirty ? Does the car have scratches ?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Make sure your car is emptied of all goods. Make sure large rubbish is removed Make sure no child seats or seat covers are left in the car.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you have another quote we will beat it by 10%. This is based on a Mobile Car Detailing service. This discount does not apply when compared to in factory detailing.

Question 12

What makes your pricing competitive?

Accepted Answer

Our prices are competitive based on quality not just cheap. Cheap does not convert to saving money. We provide quality and spend extra time in doing the job right.

Question 13

How do you normally charge for your service?

Accepted Answer

We have a competitive pricing structure to suit most people all our prices are charged at a job rate so once we quote it is fixed. Prices are quoted over the phone

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in paint correction. Over many years of driving your cars paint will collect foreign matter from the atmosphere, these elements may come in the form of industrial fallout, paint overspray, acid rain, concrete splatter, uv damage causing oxidisation, tar build up from the roads. We remove these foreign elements and restore your paint to its original gloss.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are fully trained in all aspects of the detailing industry using only the highest quality products. Trained by technicians that have served in the detailing industry for 30 years.

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