Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We keep our Professional Indemnity insurance current as well as Business Insurance. Work is essentially highly preferred and provide free hours of service for re-structure or re-work of reports.

Question 2

How did you decide to get into your line of work?

Accepted Answer

A free no-obligation discussion about your business requirements Time and cost schedule for services at reasonable rate. We stop those fixed rates charges because some jobs only requires small amount of time for completion and most importantly, fees are not dependent upon income level.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

FCE Accounting will be unique in the outsource bookkeeping market due to the company's drive which is not pure profit but to promote its human resources.

Question 4

What do you like most about your job?

Accepted Answer

The company provide developmental opportunities to its employees, sending them off to professional enhancement programs to gain further understanding and be competitive in their field of specialization.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

We will work side by side with you and draw the best possible system that will work with your business. And most importantly, we will give you the best possible solutions that are both compliant and profitable.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Our approach is personalised for every client. Customised to the most preferred requirement of your business. We don't have general answers to commonly ask questions. We treat each case individually.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

FCE employees are friendly and competent in their area of responsibility. The staff will stay current by regularly attending professional development programs and conferences to ensure they are up-to-date.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Personalise Service. Flexible work hours. Understanding client's needs. Efficiency and effective. Aiming for client's maximization benefits. Teamwork relationship. Competitive services.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Business Name, Nature of the business and Location. Also,please provide email address for further correspondents and documentations. Contact person and any further requests.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Our job is to free you from the stress of trying to work out the best value for your business. A high income business operation is not going to be as good as it should be if it pays a considerable amount of bills every period. Managing the resources efficiently are the keywords.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We provide discounts, promotional offers for regular repeat customers. Long term customers will enjoy gift certificates to spend every quarter.

Question 12

What makes your pricing competitive?

Accepted Answer

Flexible pricing with extras included.  Promotional prices such as discounts and rebates (gift packs).  Reasonable and affordable.  Well worth it.

Question 13

How do you normally charge for your service?

Accepted Answer

Hourly @ $35/hr. Contract @ $2,500 per yr - small business bookkeeping. All other services will be provided by other partner business.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I've been using MYOB for more than six years. And currently learning on XERO. Been a bookkeeper for more than ten years but has totally adaptive the new technologies in the preparation of the financial reports.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Six years experience in pure bookkeeping work.  Associate member of CPA Australia. Associate member of IPA.  Associate member of Internal Auditors.

FCE Bookkeeping & Accounting Services

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