Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured at Cyber Liability, Public Liability & Professional Indemnity up to $2M in order to meet the requirement of CA ANZ.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Small business owners need a good navigator to get through difficult times, we will be your best business navigator.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I'd rather not comment on other client's story to the public, because a success story will be created in every moment.

Question 4

What do you like most about your job?

Accepted Answer

I was born to be an accountant. I love my work, I love my client's happiness. this is the reason why I am being an Accountant.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Just raise a simple question you're currently worrying about it, then listen to the professional's advice, you will be able to know who is the right professional you are looking for.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Generally, the client wants to know the service price, Our Prices & service scope are opened to the public, our lead time will be informed to you when the scope is fixed.  Please refer to our web site for the detailed information https://www.5eca.com.au/pricing_packages/

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We know exactly what the client wants and we will provide the essential advice and proper solution for your tax matters and business.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Only a good accountant can solve the core of the problems. We listen and focus on you.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know -. Individual income tax: the number of income source. -. Bookkeeping: monthly transaction volume. -. Payroll: number of employee(Average) + payroll cycle. -. BAS/IAS & Company tax are flat-rate.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We offer a fixed price, we don't charge by hourly rate. We will give you a specific guide on our service price prior to starting our work. What you need to do is, just contact us ASAP. We will contact you to discuss maximizing your benefit and tax/accounting plan for you /your business success.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our service & price are already included great scope & affordable price, We will add our sincere heart on our service to you.

Question 12

What makes your pricing competitive?

Accepted Answer

1. FIXED SERVICE FEES 2. BUY NOW, PAY LATER 3. PREMIUM SERVICE with UNLIMITED VALUE

Question 13

How do you normally charge for your service?

Accepted Answer

1.Income tax return preparation -. Individual : from $150.00 + $75.00 per schedule -. Partnership : Flat rate of $300.00 + Individual Partner's Tax Return -. Company / Trust : Flat rate of $2,000.00 + Individual Director's Tax Return  2. Preparation of Business Activity Statement -. Business Activity Statements: $300.00 per lodgement. -. Instalment Activity Statements: $100.00 per lodgement.  3. Bookkeeping Service  $3 per monthly bank transaction(Xero based) ; eg) 100 transaction ==> $300 per month -. Bank recon -. Invoice input(inc.Electronic payment file) -. Preparing Year-end Financial Statements  4. Payroll Service $30 + $5 per employee per each payroll eg) 5 employees & Weekly; $55.00 per each payroll -. Basic payroll admin(Payslip, Leaves..) -. Hiring/resigning -. Year-end ; STP, Super  5. Other Service -. Reporting -. Advisory -. TPAR -.Xero setup -.Registration  for the detailed pricing and our service scope, please refer to our website below https://www.5eca.com.au/pricing_packages/

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Accounting is a business language, we are here to help you whatever your business is.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 20 years of multi-national experience in accounting, tax and management gained at both public and commercial accounting firms and hold the qualification from Chartered Accountant ANZ, CPA Austalia, Registered Tax Agent and US CPA.

Five Elements Accounting & Advisory

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