Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are a fully insured business and we guarantee all our work meets our high standards and specifications. We aim to ensure that all our work is oh high quality as we pride ourselves to delivery the highest standards.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Most of our team are either hand picked from a similar industry or are in some way associated with clothing and graphic design work. We are in this line of work as we are paddionate about service and design.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We had this customer who we designed the Black Swan WA Lacrosse team uniforms for and when they finished the tournament it was the best feeling we had as the positive remarks we had and also from the team the comments and response was just out of this world.

Question 4

What do you like most about your job?

Accepted Answer

We love what we do, every day is different and we love art. Everything we create is art and admire vibrant colors and unique designs.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Have you any experience in the field? Can we see some sample work? Initial setup cost? Total setup cost? What is the delivery time scale?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Our main questions relate to product quality and what choice of garments to use. We are fully equipped to handle such queries at all times.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been in the industry for almost 25 years with a large regular client base from small business to large corporate.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We aim to offer a profession friendly customer service and ensure we stick to these standards at all times. Apart from just screen printing we also have an in house graphic designer for the more complicated jobs.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We will need to know which garment you would like and which brand, graphic position, a logo or design, quantities and the time scale.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Ensure the logo is in a suitable format and of high quality to avoid graphic design fees and choose the right garments and brands which are withing the right price range. If doing a small run ask us about an option that will be cheaper as often most printing jobs carry a setup cost.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Half Price Embroidery digitization and setup using code FLARE50 This offer is valid on new customers only and we have the right to withdraw the offer at any time

Question 12

What makes your pricing competitive?

Accepted Answer

We have been printing for years and constantly monitor market prices for an equivalent or better printing service and we only use the best suppliers and media to ensure your end product if of the highest quality.

Question 13

How do you normally charge for your service?

Accepted Answer

Graphic designer is charged by the hour, screen printing and embroidery is normally charged based on design work using our in house competitive pricing formulas

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Graphic design, screen printing, embroidery, digital transfers, Bowls Australia Authorized. Darts Australia, most sports custom uniforms, leavers jackets and school uniforms, work wear, PPE, almost any promotional product with corporate branding.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Right from the start we have you covered from our sales team right through to our graphic designers and screen printers who have all been working in the field for almost 15 years now and are experts at what they do.

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