Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

As a Registered Tax Agent we are required to hold Public Liability and Professional Indemnity Insurance.  We are committed to being thorough, accurate and transparent in our work so that you know you can rely on the completed job.  See https://focusaccountinggroup.com.au/about-us/

Question 2

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The following FAQ page on our website may be helpful: https://focusaccountinggroup.com.au/faq/  If you have a question that is not listed please call us on 03 5339 3200.

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

We are a small business so have time for you.  We care about your results and our concentration on accuracy and thoroughness means you can make individual/business decisions based on your true figures. Plus at our present location there is always free parking available!

Question 4

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

For Individual Income Tax Clients, paste the following link into your browser to see what information would be needed: https://focusaccountinggroup.com.au/eofy-2017-individuals-documentation-checklist/.  It is important that you have documentation for any expenses being claimed on your return.

Question 5

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer a free initial consultation.  This enables us to understand your needs and objectives and then provide an accurate job quote and proposal.  Typically this consultation would be at our office.

Question 6

What makes your pricing competitive?

Accepted Answer

We are a small business operating within reasonable overheads.  We pride ourselves on a thorough job so that you know no stone has been left unturned to obtain accurate results.

Question 7

How do you normally charge for your service?

Accepted Answer

The fees we charge depend on the size of the business, the number of transactions and the quality of the bookkeeping provided to us.  All jobs are quoted upfront so you know the price before we start.

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are interested in developing our client base further among the following industries:  Dietitians, Importers and Wholesalers, Not-for-Profits, Printers, Self-Managed Super, Veterinary Practices and Businesses with a $2-10 million annual turnover range.  We also do Income Tax Returns.

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have been in business since 2004. Nelson is a qualified Tax Agent and Public Accountant.  Other staff have undertaken training in accounting, bookkeeping, taxation, payroll and business administration. Also see: https://au.linkedin.com/in/nelsonthomasaccountant

Focus Accounting And Financial Group Pty Ltd

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