Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have all of the professional and up to date insurance, qualifications, experience and first aid certificates. We are also proud that we have never needed to use these.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was always good at sports and always wanted to teach and help people. I thought of doing physiotherapy or PE teaching but i wanted to help people that wanted to make positive change in their lives not react to injury. I love the opportunity i have to help people be proactive about better life

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One of my greatest client success stories was a middle aged mother of two called Michelle. When I met Melanie she was a quiet, unfit and shy lady with her arms folded across her lap, her shoulders rounded and dress plain. By the time we finished she was a fitness instructor! She changed her life!

Question 4

What do you like most about your job?

Accepted Answer

Helping people is the best part of the job. I know i have the experience and knowledge to help professional sports people, the elderly and everyone in between with my sports science education and my art of applying that knowledge

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Experience? 2. Qualifications? 3. How would they help your particular goals? 4. What health and fitness activities does the trainer do? (i do strength training, yoga, running, boot camp, riding, bushwalking etc0

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What is the best way to.... ("lose fat", "get fit", "tone up" etc). The best way to take a comprehensive approach incorporating sound training and personal change principles. We look at Mind, Body and lifestyle.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

The average career of most personal trainers is 7 months. I have been doing this for over twenty years.  1. My experience 2. I am tertiary qualified with a Bachelor of Health Science and various personal training qualifications 3. My proven track record - I have been booked out for my twenty years

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Why don’t more people actually achieve their health and fitness dreams?  A wise man said “if you know but cannot do then you do not know.”  We have the knowledge and over 20 years of PRACTICAL experience in goal setting and achievement to help people enjoy better health, fitness and lifestyle.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We normally like to meet face to face at our gym in norwest or talk to the customer over the telephone

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

There really is no need to wait before starting with one of our trainers. In fact it safer to have the help of our highly qualified staff to begin your exercise. Generally we suggest you begin with: 1. Flexibility and mobility training 2. Fitness training 3. Strength training

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

With any new personal training purchase you can receive three free visits to either focus boot camp or  Ryoga classes

Question 12

What makes your pricing competitive?

Accepted Answer

The value we provide to our customers. Exercise is like a drug and if you take the wrong drug you get the wrong result. Similarly - our tailored and personal approach makes peoples exercise safe and effective and leads them towards the results they desire

Question 13

How do you normally charge for your service?

Accepted Answer

We normally place our clients on a direct debit agreement or they pay for a pack of sessions. There is no minimum term and they may cancel at any time.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Strength training for sports and life, lifestyle coaching, self-improvement, post-rehabilitation, core strengthening and stability for life and sports, yoga, weight management, pregnancy

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We take a lifestyle to approach to helping our clients enjoy better health and fitness. With over 25 years of combined experience we are some of the most experienced personal trainers in our industry and have helped numerous people look, feel and function better for sports and life!

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