Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We carry Professional Indemnity Insurance and the work I do is guaranteed. If I make a mistake I fix it at NO cost to you.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I am here to provide assistance to both individuals and small business operators alike. I have come across too many examples of clients that have been given poor advice in the past. My role is to try and sort through the information they have any try and get the best result possible for them.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Not really - client confidentiality is paramount in this business but I do like receiving referrals from clients when they have been happy with the work that I have done for them.

Question 4

What do you like most about your job?

Accepted Answer

I get to form strong working relationships with my clients - the Accountant/Client relationship is based on trust - without that this job is nothing. Seeing the client satisfied with the end result is a good outcome for me.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Clients need to be wary of added extras that are not advised at the initial interview - ask about hidden costs that might be incurred.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

I don't think there is one standard questions - every clients needs are different so the questions each time are different also.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are a small business like the ones we work with. My focus is on you as a client. You are drawing on both my experience and technical knowledge.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Foundations Tax and Accounting Pty Ltd is a family owned company focused on your needs as a client - not on those of the ATO or other organisations. With 15 years in the Finance industry and 22 years in Public Practice I welcome the chance to work with you.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Scope of the work to be carried out. 2. Any other potential influences that may adversely affect the work

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Prepare your records - if in doubt ask how best to present the information 2. Organise your Shoebox - for me to go through and prepare information from a shoebox of unsorted records can take a considerable amount of time. For you to do it - might only cost you a couple of cups of coffee.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Mention you saw my business on OneFlare and receive a 10% discount on fees to be charged during the month of March

Question 12

What makes your pricing competitive?

Accepted Answer

I believe the work I do is good value for money and the client is also paying for the depth of my experience as well as technical ability and knowledge.

Question 13

How do you normally charge for your service?

Accepted Answer

Charges vary depending on the level of work to be carried out. Initial consultation is Free of Charge at which time we will also discuss the fees associated with the work to be carried out.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We predominantly specialise in the Individual and Small Business sectors as well as Superannuation - from both a compliance point (completing returns etc) to an Advisory focus - helping you get the most out of your hard earned income.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With a broad range of experience I have worked on anything from very simple income Tax Returns to more complex Company and Trust Returns with the sale of businesses. I have also worked on the compliance side of Superannuation. I consider there are not too many issues I have not encountered yet.

Foundations Tax And Accounting Pty Ltd

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