Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured as we have provided on our profile and we provide a lifetime guarantee on all our labour on all our work

Question 2

What do you like most about your job?

Accepted Answer

We enjoy being plumbers all our staff enjoy helping our customers solve there plumbing issues and we get a kick out of eliminating problems for good!

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you insured? Are you qualified? Do you have any photos of past similar work? When can you do the work?

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much will it cost, how long will it take? These are the most common asked questions in any trade, we provide a quote with at least three different options when possible, and will always give an estimate of the time it will take, as we don't know what obsticles we may incur.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We turn up on time, we quote on the spot before starting the work, we have the latest plumbing technology on all our trucks, our trucks are fully stocked to tackle any job and we always will offer a follow up on our work at a later date of your choosing.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Need a new plumber?  Want a plumber that believes great service is the key to a customer’s happiness? Want a plumber that actually turns up when they say they will? Want zero hidden fee surprises at the end of the job? If you said yes, why not let our team look after you!

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know what type of job you need help with We need to know where the job is located We need to inspect the job (free of charge)

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

In the case of an emergency we will always try to solve the issue if we can over the phone, to avoid any unnecessary call out costs. We will always educate our customers of any emergency valves within there house to isolate in the future to save calling a plumber. We have tips on our website

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Free hose taps installation on all jobs booked. Free home safety inspection on all plumbing. Discount for customers that provide a 5 star review on our work.

Question 10

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive with all other plumbers in Sydney, we certainly don't promise to be the cheapest plumber in Sydney but we are confident that we will provide you with the best service and our fixed for life guarentee on all our work.

Question 11

How do you normally charge for your service?

Accepted Answer

We provide a quote when we have inspected the job, we provide upfront pricing with no hidden fees or surprising charges, we believe this is the best way as it gives you a indication of what the job will cost before we start the work.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

FXD Plumbing Solutions has over 12 years experience in the industry and is fully licensed and fully insured, we are a reputable company that always goes above and beyond for a valued clients. Our team is always engaging in training courses as to provide the very best service and workmanship!

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Ask yourself these questions: Want a plumber that believes great service is the key to a customer’s happiness? Want a plumber that actually turns up when they say they will? Want zero hidden fee surprises at the end of the job? If you answered yes why not let us take care of you!

Fxd Plumbing Solutions

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