Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our business is fully insured and our workmanship carries a lifetime guarantee.  Parts warranty varies based on what brand and what parts they are.  For example our ATE Ceramic brakes come with a 3 Year 50,000km warranty if fitted by us. Please enquire for individual items.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We saw a massive gap in the market from the dealership pricing and the customer service declining.  We thought people want a more personal experience and if we can provide the same/ better quality of work while looking after our customers in a manner that they feel valued whilst saving them money.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have many customer stories, some involving cars that were fixed much easier than first anticipated and some much more difficult. I guess what we are saying is not many issues are the same but it the end regardless of difficult or easy everything was repaired in the correct manner.

Question 4

What do you like most about your job?

Accepted Answer

Seeing a finished product that better then what it was when it came in.  There is something very satisfying about working with your hands and fixing something to see the end result.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Looking for a mechanic to service, diagnose or repair my Make and Model of car. What repair you requires. What issue you need diagnosed.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you have a car i can borrow?  Yes. Does it cost anything? No. We are all about convenience and taking away as little time out of your day as possible.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

The way we have established the business allows you to communicate directly with the person that will be working on your vehicle.  We are an owner run business and all the decisions that you need help making are just one phone call away. As for being trustworthy our reputation speaks for itself.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Our workshop has over 30 years experience with German vehicles so you know your car is in safe hands.  We pride ourselves on the quality of work we deliver and that timely manner we complete jobs in.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Vehicle details - specifically what it is you want done ( can require diagnosis).  Diagnosis can vary from workshop to workshop so we always recommend getting us to diagnose an issue before carrying out a repair to avoid any miscommunication.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Provide us with vehicle details, Make, Model, Year, ect Vin numbers are preferred. 2. Provide us with what you would like done to the vehicle, eg. Service, Diagnostics or Repairs. 3. If there is an issue that has come up please be upfront about the events leading up to the issue.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our $289 service is a special for Oneflare customers. Usually ($317). Also when mentioning Oneflare if your vehicle is in for Diagnosis you will save 50% on your first hour of labour towards the diagnostic fee.

Question 12

What makes your pricing competitive?

Accepted Answer

We are a small independent workshop and we minimise our overheads to pass those savings onto our customers. While still putting out the quality of service and workmanship German car owners expect from the dealer.

Question 13

How do you normally charge for your service?

Accepted Answer

Our services start from $289, this includes engine oil and filter change, a full inspection of your vehicles condition. This inspection comes with a complete report and set of recommendations of what your vehicle may require. Also included is tyre pressure adjustment and top-up of all fluids.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

BMWs are our bread and butter, from general service and maintenance to in-depth diagnostic and repairs. We are also fully equip for VW, Audi, Mercedes, Porsche and Land Rover

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Pierre - Fully qualified BMW trained technician Leif - Fully qualified technician with many World PAC training programs completed also a long history of BMW experience.  Josh- Is our Head Tech and a perfectionist to say the least. We also are fully licensed for air conditioning work on your vehicle

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