Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

GHS Plumbing and Electrical holds all required licences and comprehensive public liability insurance for your peace of mind. All work is carried out in accordance with Australian Standards and relevant Victorian regulations.  We stand behind the quality of our workmanship and provide a workmanship guarantee on all completed works. Where applicable, manufacturer warranties also apply to supplied materials, fixtures, and systems.  Your safety, compliance, and long-term reliability are our priority.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, we do not require customers to share their COVID-19 vaccination status.  We respect our customers’ privacy and personal choices. Our team follows appropriate hygiene and safety practices when attending properties, including maintaining cleanliness and taking reasonable precautions where required.  If a customer has specific safety requests or health concerns, we are always happy to discuss and accommodate where possible to ensure everyone feels comfortable.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We continue to follow sensible health and hygiene practices to protect both our customers and our team.  Our technicians maintain high standards of cleanliness, including regular hand sanitising, cleaning of tools and equipment, and responsible workplace hygiene. If requested, we are happy to wear masks while onsite and maintain appropriate distancing where practical.  If any team member is unwell, they do not attend work. We also respect any specific health requests from customers and will accommodate reasonable safety measures to ensure everyone feels comfortable during the service.  Your safety and peace of mind remain important to us.

Question 4

How did you decide to get into your line of work?

Accepted Answer

We got into plumbing and electrical because we’ve always valued practical, hands-on work that delivers real results for people. There’s something rewarding about solving problems properly — whether it’s restoring hot water, fixing a major drainage issue, or installing heating and cooling systems that make a home more comfortable.  Over time, we saw a gap in the industry for reliable trades who communicate clearly, show up when they say they will, and complete work to a high professional standard. That’s what motivated us to build GHS Plumbing and Electrical — a business focused on quality workmanship, compliance, and long-term solutions rather than quick fixes.  We take pride in helping Melbourne homeowners and businesses keep their properties safe, efficient, and running smoothly.

Question 5

What do you like most about your job?

Accepted Answer

What we enjoy most about our job is solving problems and seeing the immediate difference our work makes. Whether it’s restoring hot water, clearing a blocked drain, relining damaged pipes, or installing a new heating and cooling system, we take pride in delivering practical solutions that genuinely improve comfort and safety.  Every day is different, and we enjoy the challenge that comes with diagnosing issues and providing long-term fixes rather than temporary patches. Most of all, we value the trust customers place in us and the satisfaction of leaving a property better than we found it.  Helping people across Melbourne with reliable, high-quality workmanship is what drives us.

Question 6

What questions should a customer ask to hire the right service professional?

Accepted Answer

Hiring the right service professional is important. We recommend customers ask the following:  • Are you fully licensed and insured? • Do you provide written quotes and transparent pricing? • Do you guarantee your workmanship? • Will the work comply with Australian Standards and Victorian regulations? • What warranties apply to materials and installations? • Do you have experience with this specific type of job (e.g. pipe relining, heating and cooling, switchboard upgrades, hot water systems)? • Can you provide reviews or recent references?  A professional should communicate clearly, explain the scope of work in simple terms, and provide confidence that the job will be done safely and properly — not rushed or cut short.  Choosing a qualified and reputable contractor helps protect your property, your safety, and your investment.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Customers choose GHS Plumbing and Electrical because we focus on quality, compliance, and long-term solutions — not quick fixes.  We are fully licensed and insured, and all work is completed to Australian Standards and Victorian regulations. Our team specialises in pipe relining, heating and cooling systems, hot water installations, and electrical upgrades, meaning you’re dealing with experienced professionals who understand the technical side of the job, not just the basics.  We provide clear communication, transparent pricing, and honest advice from the start. No hidden costs, no cutting corners — just reliable workmanship done properly the first time.  Servicing all of Melbourne, we pride ourselves on showing up when we say we will, treating your property with respect, and standing behind the work we complete.  Licensed. Insured. Reliable.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To provide an accurate and fair quote, we usually need a few key details:  • The type of service required (e.g. blocked drain, pipe relining, heating & cooling installation, hot water replacement, electrical upgrade) • The property type (house, unit, commercial premises) • The age of the property, if known • Access to the work area (roof space, subfloor, switchboard location, external units, etc.) • Any existing photos or videos of the issue • Whether the job is urgent or can be scheduled • If replacement is required, preferred brands or system size (where applicable)  For some jobs — particularly pipe relining, drainage issues, or complex heating and cooling installations — a site inspection or camera assessment may be required to ensure we provide an accurate scope and avoid unexpected costs.  Our goal is always to give clear, transparent pricing based on proper information so there are no surprises.

Question 9

How do you normally charge for your service?

Accepted Answer

We charge per job, not per hour.  This means you receive a clear, upfront price based on the scope of work — not a running clock. Once we assess the job and confirm the requirements, we provide transparent pricing so you know exactly what to expect before work begins.  For larger or more complex projects, we may conduct a site inspection to ensure the quote reflects the full scope accurately. Our goal is to provide fair, fixed pricing with no hidden surprises.  Upfront. Transparent. Professional.

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Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

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