Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

At completion of job, will ensure customer is happy quality of work. If any areas need improvement they will be completed before leaving site (inline with original scope of works)

Question 2

What do you like most about your job?

Accepted Answer

Seeing the customers reaction after working on a vehicle that required a lot of work and the customer loving the final product

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Being a sole trader, each customer is important to myself. I work hard to ensure each customer gets good value for money to help build long term business

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

As a new business, every customer to me is extremely important. I will go that extra step to ensure customer satisfaction to build repeat customers

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

On the exterior - country driving/red dirt/ swirl damage Interior - condition of the seats/carpets/pet hair/dried up food stains/ etc

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Two biggest tips, when asking for a quote please mention as much detail as possible. Let us know if the vehicle has dog hair or red dirt. The 2nd tip is removing personal effects from the vehicle as it does speed up the process

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

New customers through Oneflare will receive $20 voucher off their 2nd booking. Valid for 3 months on any service worth $50 or more.

Question 8

What makes your pricing competitive?

Accepted Answer

Being independent, I have low overheads and not paying franchise fees. These savings are passed one to the customer. Discounts are also offered for multiple cars at same location or when vehicle if regularly booked in for detailing

Question 9

How do you normally charge for your service?

Accepted Answer

Fixed price quoted at start of job. Discounts for regular booked work and when there are more then two cars booked in at the same time. I can take credit card payments on the spot as well

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

All aspects of industry are completed by myself. I do enjoy building long term working relationships for those requiring regular detailing

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Having come from other industries, I have learnt that good communication often makes the biggest difference. At the start of the job will ensure I understand what you are expecting and a price will be looked in so no hidden surprises.

Gibbo's Car Care

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