Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured with Public Liability and Professional Indemnity Insurance through our professional body the APA (Australian Physiotherapy Association).

Question 2

How did you decide to get into your line of work?

Accepted Answer

To help people in this line of work has been a desire since a young age. Its a passion to make a difference in someone's life. It is vey rewarding.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A young girl of 16 years old who had migraines for 2 years - hospitalized 5 times per month with the pain for Pethedeine injections. She was under 4 neurologists with no change in her symtpoms. After the first session she has not had a migraine (3 years now. She has been discharged from neuro.

Question 4

What do you like most about your job?

Accepted Answer

To help people who have been in pain or had headaches/migraines for years is a very big reward. To change people's lives in such a positive way is great.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

With our headache clinic we are a specific group of practitioners who have had extra training in treating headaches through the Watson Headache Institute. We are not just doing standard physiotherapy treatments - it is quite different. This is something I would ask.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long does it take to get better? With headaches this can be variable. It depends on how people follow our recommendations in part. It can be very quick with relief after the first session and sometimes its slower (a small percentage not at all).

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We all have many years of experience in treating patients of this type. We have undergone not only undergrad qualifications but post graduate qualifications. We get many referrals from the local doctors and local community of patients.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are different from traditional physiotherapy with our manual therapy techniques. We have specific training in headaches/migraines which is post graduate from our Physiotherapy degree.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Any claims through CTP, Workcover, DVA or EPC Medicare claims you will need to have your specific paperwork in order before you come.

Question 10

What makes your pricing competitive?

Accepted Answer

Preferred provider Medibank Private, BUPA and HCF - makes the prices lower as the prices are set by the health funds and the rebates are higher.

Question 11

How do you normally charge for your service?

Accepted Answer

All Private Health Funds - Medibank Private, BUPA and HCF preferred providers. Medicare EPC plans bulk billed, CTP and DVA and Workcover approved.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Headaches, Neck and Back issues, Sports (APA Sports Physiotherapist with a Masters in Sports Physio), Advanced dry needling Level 1 and 2 - GEMt.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

21 years physio private practice experience, Bachelor of Applied Science in Physiotherapy, Masters in Sports Physiotherapy, Level 3 Certified Watson Headache Practitioner.

Gold Coast Headache Clinic

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