Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Absolutely, FULLY insured and all the jobs will have the appropriate guarantee (accordingly to the nature of the job).   We try to turn our new customers to our repeat clients.

Question 2

How did you decide to get into your line of work?

Accepted Answer

3 of my uncles are plumbers in Perth so in a away it is a family business! Also I am a handyman and a hands on, technical person.

Question 3

What do you like most about your job?

Accepted Answer

Every day is different. It uses both brain and dexterity. Sometimes we have to think fast to deliver unique solutions or sometimes the best solution for a difficult problem. It's both challenging and rewarding.  Especially when you have a very happy client at the finish.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Experience, Price, Guarantee, Insurance, Licences and how long the job is likely to tak. We are always happy to answer any other questions and provide more information.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most clients ask about warrantee, the expected results and sometimes ask if we can attend to other faults and enhancements while on the site.  If we have the time,  the answer is always YES.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

The history of the business speaks for itself.  Since its inception a decade ago,  we have HAD NOT a single complaint. Our record with the the Plumbing Licencing Board and Consumer Protection is perfect. More than 50% of our jobs are from existing clients and referrals.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Trusted, Prompt, Fair, Responsible, professional, skilled, insured, experienced, referred to new customers many times by old clients, 24/7 service, same day response, cary all the necessary tools and equipment for the job, FREE quote, Emergency Services.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Address,  Location of the problem in the house,  Age of property,  Access to the site,  History of problem,  Urgency of the job,  Model number of equipment (again we walk the customer through the process) and Capacity of the parts and etc (again, we will walk the customer through it)

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Give as much information to us about the problems as possible Isolate the water main or Gas meter in the case of leakage (this is explained during the phone call and we walk the client through the process) Remove all the obstacles and furniture from the job site for easier access

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Second job will include %10 off, Third job %20 off, Forth job %30 off on labor charges and %10 Discount for Pensioners for all jobs

Question 11

What makes your pricing competitive?

Accepted Answer

By involving the client from the start and explaining the process and the job clearly, we help our clients understand the work, the cost of each item and total charge. We have no hidden costs or charges.

Question 12

How do you normally charge for your service?

Accepted Answer

After investigating the problem and the work involved, we provide a free FIXED quote for the completion of the job in advance regardless of the time it takes to do the job.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Although we frequently deal with leak detection for burst water and gas pipes, we are fully efficient in ALL aspects of plumbing. From leakes, hot water services to water hammer problems and Blocked drains, we do it well. You can have the peace of mind that a dedicated professional is coming to your aid.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

More than 16 Years of experience in the Plumbing and gas services and equipped wih all the new tools and Technics to do the job wright.

Grace Plumbing, Gas & Hot Water Services

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