Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Not insured. However, our relationship with our customer does not end once the website is completed and launched. We provide routine maintenance of the site for the first and subsequent years (nominal fee after first year).

Question 2

How did you decide to get into your line of work?

Accepted Answer

Well, website design obviously involves a bit of creativity. We also realized that there are so many small businesses that do not want the jargon and tech-talk - they want someone who can explain things simply and help their business get an online presence. We felt we had all of these qualities, so here we are!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Sure! When talking to potential customers, we often hear the line - but I already have so many customers, why do I need a website? A medical centre that we visited said something similar. That new patients find them via word-of-mouth. After a few months, the medical centre management changed their minds and got a website and their business grew in a short space of time. This is despite having a lot of competing practices in the vicinity. Remember that websites take time to mature and do well in internet searches - so the sooner you get one, the better!

Question 4

What do you like most about your job?

Accepted Answer

In this - the age of computers, smart phones and tablets, we tend to assume that everyone is tech-savvy. However we come across many people who are unsure on what a website can do for their business, how it works and what do they need to get one for their business. So we are here to help small business put their business online. Our customer's success is our success!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The important questions to ask would be: 1. Is the professional capable of doing the job? Do they have the resources and the skill? For example, we are equipped to deal with small businesses, not large corporations. 2. Given the specifications or requirements, how much would it cost and how long would it take? 3. What will you get for the quoted price (what is included or excluded)? 4. Are there any on-going costs (for example, website hosting/maintenance etc.)

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Common questions are: 1. How much will it cost? Well, that depends on your requirements of course. We have a number of SMB website packages that might suit you - all competitively priced. 2. Will I get more customers once I have my website? A website is a window to your business and it is working even when you have closed for the day! So it is important to design a website that caters to your customer's needs. Also, if someone knows your business name, they can easily find your website. But what if a potential customer searches for a service that you offer, will they find you? That is the key! During construction of a website, we take care of basic site optimization so that your services are highlighted.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Well, this question is difficult - because this is something our customers should be saying and not for us to say! We believe in using simple language to explain what we do and what it is we need to get your website up and running. We will answer all your questions up-front - even if it means we might not get your business. If we are technically incapable of handling your job, we will not take it. Those who decide to go with us, we will ensure that your requirements are met and we are there to help you even after your site is launched.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We offer a personalized and friendly (but professional) service. We do not use jargon or buzz words to impress our customers (unless you are technically proficient). We don't charge for our advice - small business owners are stretched to the limit as it is - so we help as much as we can to make your life easy!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

In order to give an accurate quote, we need to know: 1. Purpose of website and functionality required (for example, do you plan to sell services/goods) 2. How many pages (this is for normal business sites) do you think you might need 3. Any other services (besides website design) required? 4. If revamp of existing website, current website address and the potential changes required.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

A customer can save time (and perhaps money) by doing the following preparatory work for the website: 1. Think about your prospective customers and put together enough information (text) to attract them to your business 2. Collect any suitable photos/graphics for the site 3. Think about the common phrases (or keywords) that customers would use to search for your type of business/service. Try and incorporate these in to your website text. 4. Website designers expect material for the website from you. This should be in computer ready form. If you give newspaper cuttings or photos that need photo-shopping, then it is a lot more work for them (and may cost you more).

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For Oneflare customers, we offer: Upto $20 worth of stock photos for your website (selected from dreamstime dot com). One free flash video (upto 20 seconds long) for the website (we usually charge $200 for this)

Question 12

What makes your pricing competitive?

Accepted Answer

For $549, you can have a professional looking website (4 pages or less) that promotes your business. This also includes hosting for the first year and routine maintenance of the website. And don't forget, this also includes e-mail addresses for your business! After the first year we continue to host the site and maintain it for a nominal annual fee.

Question 13

How do you normally charge for your service?

Accepted Answer

We recommend one of our standard website packages - we have one that suits every budget . We can always quote for more specialized requirements if required. We have packages starting from $549.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in small business websites - business sites and e-commerce sites. So if you are a business owner who is looking for a professional who will design, launch and maintain your site and leave you time to run your business, you have come to the right place!

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

The business owner has been working in IT for the last 25 years in various software development and support roles. We have experience dealing with large and small customers but we prefer to specialize in small businesses and home based businesses.

Grand Designs For Web

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