Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we hold Professional Liability insurance cover. Yes we guarantee the quality of our work. We work hard to achieve always the expected outcome in regards of professionalism and commitment until you are totally satisfied.

Question 2

What do you like most about your job?

Accepted Answer

Looking at people's faces when they have overcome a tax or business problem with my help. It could be any thing like helping them to get a nice tax refund, reducing a tax bill, explaining them how to operate their business efficiently.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

They have to ask about their credentials, registrations, years of experience but most important is how they feel when the service professional answers their questions. Are they really listening and paying attention? Do they feel that they are empathetic and approachable? Is the language clear ?

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

Because our customers get the best customer experience ever while we sort out their tax and business affairs. Plus they will get 25+ years of experience directly from our Principal. Our services are affordable and we come to you when most convenient, even weekday evenings or weekends. " We are good with numbers and great with people"

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What type of service are they exactly looking for and their expected outcome. Also if they have suitable records of their transactions in case of a tax return preparation.

Question 6

What makes your pricing competitive?

Accepted Answer

The fact that we have low overheads, therefore our savings are your savings. Most of the jobs are prepared directly by our Principal , that way we save on wages and other employment costs. This also makes us to be able to provide a better client experience.

Question 7

How do you normally charge for your service?

Accepted Answer

Depending on the type of service required we calculate our billing to customers. For tax returns is a fixed fee depending on the complexity of the tax return and the delivery mode (online, mobile, our office). As an example , a basic individual tax return is $75 in remote mode. For bookkeeping servi

Question 8

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Bachelor Degree of Accounting and Finance, BAS Agent, Tax Agent, Cert IV in Small Business Management, 25 years of Management Accounting, Taxes, and Public Practice experience. CPA Partly qualified.

Grm Tax And Public Accountants

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