Question 1

How did you decide to get into your line of work?

Accepted Answer

I used to own Harbord Rd Butchers and then got married and had children that required a bit more time on the home front that 60 ,70, 80 hours a week in the butcher shop. Butchering being a very clean type of work I needed a holsome clean alternative so  that my kids ( Which are asthmatics), would not be exposed to the possible bad smells and fluids that could set off Allergyies and asthma attacks when Dad got home.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

I don't have a single favorite story to share about me and my bisness apart from the fact that I have been doing this Job for 20 years, keeping a lot of the same customer happy.  I know this be cause my bisiness has survived through rebookings and word of mouth refferals as I don't advertise except for my web page. www.headlandcleaning.com.au

Question 3

What do you like most about your job?

Accepted Answer

I don't contaminate the air we breath and use only effective Citrur Based cleaning Fluids and not Petrolium Based Chemicals that can cause allergies and start Asthma attacks. This whole process is very baby and child safe andvery effective.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long has he been doing this type of work? Are the cleaning fluids Biodegradeable? Can I breath safely whilst you are here? Are Citrus Cleaning  Fluids as effective as Petrol based Chemicals,? Is your service Environmentally Friendly?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What do I have to move? All the small things, like bedside tables, Dinning chairs,Chair side tables. If you want TV cabinets or Book shelve,s moved then they must be empty. I can push Sofa's and cabinets and Beds back and forth as long as they are in good order and not going to fall apart.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Headland Carpet Cleaning provides environmentally friendly carpet cleaning & upholstery services on the Northern Beaches - Manly, Warringah & Pittwater As a proud father of 2 children, I understand the   importance of providing a healthy clean environment for kids. I avoid the use of petrol-based chemicals  and  where possible only use citrus-based    carpet upholstery cleaning products.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

I need to know the size of the area that is being cleaned. Will the area be clear. Is there good access. Do you have power and hot water.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Good honest service to build my reputation and commitment to do the job right, first time, every time. If you have a large job, discounts are available and Oneflare customers should mention how you got my name to recieve kind and curtious service.

Question 9

What makes your pricing competitive?

Accepted Answer

FREE BEATER VACUUM Hospital strength filtered air flow that will not contaminate the air we breath while I clean. Citrus shampoo is always used, followed by a comprehensive collection of spotters. If you know what the stain is, I probably have a remover. FREE APEEL DEODORISER All Natural Deodorizer and Odour Neutralizer that leaves a relaxing natural citrus aroma and reduces odour build-ups.

Question 10

How do you normally charge for your service?

Accepted Answer

All my prices are time based but I charge by the area. With carpets it is usually based on 12 square meters for one area. Upholstery is charged by the seat sections but varies as do designs and square meter coverage of fabric.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Environmentally Friendly Carpet and Upholstery Cleaning, Mine and yours. Never use cheap petrolium based chemical products, only Citrus or water based cleaning fluids that work  effectively and don't contaminate anyone in any way.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

26 years experience in Customer Service. 18 years Carpet Cleaning experience. Australian Carpet Cleaning Institute - Carpet Cleaning Technician Diploma in 1995 Australian Carpet Cleaning Institute - Spot Cleaning Specialist Diploma in 1999

Headland Carpet & Upholstery Cleaning

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