Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are all insured by law. We have insurance to cover our work as Physiotherapists and as Exercise Physiologists

Question 2

How did you decide to get into your line of work?

Accepted Answer

Healthcare is not a job. It is a lifestyle. All staff here can proudly say that health and wellness is their lifestyle, making it easy to come to work.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Not a particular one but our greatest pride is being able to help patients who have failed to improve elsewhere. Our methods for treatment are aimed at complete diagnosis before treating as it is not possible to properly treat without this

Question 4

What do you like most about your job?

Accepted Answer

Helping people of course. We don't think of our patients in terms of the dollars. We care only about our reputation and our lasting legacy in the industry

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How does your approach differ. Also what facilities do you have. If there is no use of a gym then it will greatly limit any rehab.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

One of the main things we get asked is how are we different from the rest of the Physio clinics. Our unique dual qualified practitioners is our most important difference but not our only difference.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been in the health industry for nearly 20 years now in many different forms. We have an impeccable record and are willing to give our time for free to discuss this before you make a booking so that you are comfortable with our business

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Unlike any other practice we only have dual qualified practitioners who are Masters of Physiotherapy and Exercise Physiologists. We have a fully equipped gym and pilates room. Our gym is equipped with state of the art equipment unlike many other physio practices.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The main thing is what they are coming in for. We try and keep all treatment periods to a minimum but have happy customers who opt to continue training with us sometimes.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Filling out or pre screening forms that are sent by email automatically Collecting all data on their injury before attending Speaking to us before bookings if any concerns

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer a complimentary over the phone consult with the head therapist before you come in if you have further questions. We gather info on your injury or reason for coming and explain how we may be able to help

Question 12

What makes your pricing competitive?

Accepted Answer

We are very competitive as we have matched local prices of Physiotherapists, whilst our practitioners are dual qualified, entitling them to charge higher amounts. However we have kept our prices at the same rate for the local area and haven't changed for a number of years.

Question 13

How do you normally charge for your service?

Accepted Answer

Patients can pay any means they like. We have a HICAPS machine for private health and they only pay the out of pocket gap

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We do everything from Physio, Sports Rehab, Weight Loss, Surgical Rehab. We specialise in treating people who are injured but also want to achieve another goal, for example weight loss to help with knee pain.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All therapists are multi qualified and fully registered. Physiotherapists, Exercise Physiologists, Personal trainers, Sports Trainer. We are more qualified than the average Physiotherapist

Holistic Physio Fitness

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