Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes. We are fully insured and all work is completed to Australian standards. We stand by our workmanship and are always happy to fix any issues related to our work.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No. We do not require customers to share their vaccination status.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We follow sensible hygiene practices, including hand hygiene and respecting customer preferences around space and safety when working in homes or businesses.

Question 4

How did you decide to get into your line of work?

Accepted Answer

Plumbing is a hands-on trade that solves real problems for people. We enjoy practical work, problem-solving, and building a reputation as a reliable local service people can trust.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

Helping customers during urgent situations like burst pipes or no hot water — especially when we can minimise damage and stress — is always rewarding and memorable.

Question 6

What do you like most about your job?

Accepted Answer

Fixing problems properly and knowing customers can rely on us when they need help. No two jobs are the same, and the work genuinely helps people.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

• Are you licensed and insured? • Do you explain costs upfront? • Do you guarantee your work? • Do you have local experience?

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

• How much will it cost? — We provide clear pricing once we assess the job. • Can you fix it today? — We always aim for fast, practical solutions. • Is this urgent? — We explain whether it needs immediate attention or can wait.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We show up when we say we will, communicate clearly, and don’t cut corners. Our focus is long-term solutions, not quick fixes.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

We’re local, honest, and focused on quality workmanship. Customers deal directly with the plumber doing the work — no call centres or pushy sales tactics.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

• Type of plumbing issue • Property type (house, unit, commercial) • Urgency of the job • Access to the problem area • Any previous repairs or history

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Address issues early before they worsen  Clearly explain the problem and any symptoms  Ensure easy access to the affected area

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We’re always happy to offer honest advice and competitive pricing for Oneflare customers — mention Oneflare when enquiring.

Question 14

What makes your pricing competitive?

Accepted Answer

Fair labour rates, efficient work, and no unnecessary upselling. Customers only pay for work that actually needs to be done.

Question 15

How do you normally charge for your service?

Accepted Answer

We charge based on the type of work involved, with clear pricing discussed before starting. Emergency and after-hours work is charged separately.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Residential maintenance plumbing, blocked drains, hot water systems, and emergency repairs.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are fully qualified, licensed plumbers with hands-on experience across residential and light commercial plumbing, committed to safe, compliant, and high-quality workmanship.

Hulm Plumbing Wagga

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Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

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