Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

As a Licensed plumbing business and a trusted member of the Master Plumbers Asssociation ACT, you can be sure that our work is guarenteed. Hydromatic is fully insured.

Question 2

What do you like most about your job?

Accepted Answer

Myself (Dan) and my staff really enjoy helping people out with plumbing problems that other plumbers have been unable to fix.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Always ask if your Plumber is Licensed, Insured and is your plumber a Master Plumber. A Master Plumber always cares more about quality and customer service.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

As a Licensed plumbing business and a trusted member of the Master Plumbers Asssociation ACT, you can be sure that our work is guarenteed. Hydromatic is fully insured.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

Honesty, Integrity and being a local you are supporting a local Canberra business. I am a member of the Master Plumbers ACT and work to a code of ethics.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We like to know as much detail as possible about the job or plumbing problem.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

*Provide as much detail and information as possible. *Try and book a plumber during business hours. *Use a ACT Master Plumber.

Question 8

What makes your pricing competitive?

Accepted Answer

Hydromatic is a smaller company, without the same overhead/ running costs as larger companies. We are able to keep our prices as low as possible.

Question 9

How do you normally charge for your service?

Accepted Answer

We normally send a invoice via email or mail and ask for payment within 7 days. We offer longer payment periods to customers who need more time on a negotiated arrangment.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Hydromatic covers all types of plumbing and gasfitting, but Drains are our specialty.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I myself have been Plumbing for 12 Years, and prior to this I was a metal fabricator building stainless steel kitchens, truck body's etc. I have a broad skills set in Plumbing, Gasfitting and Drainage. My staff are trained to my high standards and aim to please our customers by going the extra mile.

Hydromatic Plumbing

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