This business hasn't added any.
Well i must say these blokes are top value and really look after their customers which isn't what you expect from mechanics these days! They are genuine and not looking to suck your wallet dry! Also the customer service is outstanding! I am very pleased with my experience here and will be returning when the time comes. Thank you Richard, your one of a kind :)
27 Jun (last edited 27 Jun)
We both get our family cars serviced at I-Car and will keep going back. The guys are very helpful and provide great old-fashioned service. Thanks guys great job. Can't recommend them highly enough. Jamie and Renee Kallangur
20 Apr 2015 (last edited 20 Apr 2015)
I was moving overseas and required a substantial amount of work to be done on my Alfa Romeo Spider. This required a substantial amount of work for Mike and his crew to source the parts required for the work. I would like to state publicly that every single member of the Icar team far far exceeded any experience I have had with Motor Mechanics in the past. Extremely well run, friendly, and one hundred per cent trustworthy organisation. Thank you very much for the service you provided to us. Regards Harry Larsen
24 Oct 2013 (last edited 28 Oct 2013)
iCar Service offers the following services:
Frequently Asked Questions
Why should a customer hire you over another service provider?
iCar not only specialises in a high level of expertise in motor vehicle servicing and repair, customer service is our specialty. We have trained organisations on both technical and personal development such as Roadside Auto Care, Telstra, Stagg Automotive, Pedders suspension and others.
What experience, skills, qualifications or training do you have to make you the right person for the job?
Our workshop are equipped with the latest technology in modern vehicle diagnostics and servicing. Their personal training has them be cutting edge when it comes to getting it right with your vehicle.
Is there a particular aspect of your trade or industry that you specialise in?
Log Book servicing and vehicle diagnostics are our specialty. With factory trained mechanics, and Auto Electricians, we are the one stop shop in Pine Rivers Districts for vehicle service, maintenance and repairs.
How do you normally charge for your service?
Our methods of payment are Eftpos, Direct deposit, Mastercard, Visa, American Express and of cash good old australian dollars in cash. Whatever your required mode of payment, if you dont see it here just ask.
What makes your pricing competitive?
iCar has the most competitive pricing due to our long term relationships with Holden, Toyota, Ford, Mazda, Nissan, Castrol, Repco and others. from our long standing relationships we are offered more competitive pricing which we pass on to you the customer!
Are there any special offers you would like to offer to Oneflare customers?
For all Oneflare customers we will offer a very special rate for February. Whenever you purchase a service and use our service plus, or service premium, we will throw in a service simple for you to use yourself on a second car, or give it away to a friend!
How can a customer save money before you start the work? Please give 3 tips
Save money easily with iCar by 1. Combining work, ie if you need a service and the brakes need doing, its more affordable to get them done then, than return later. 2. Refer your friends when your happy. We love to give back to our customers and reward them when they send us new business. 3. Tell us exactly what you want to have done. That way we never do more than you need.
What are the typical things that you need to know before you can provide a quote to a customer?
The make and model of the vehicle, the VIN is perfect and its located on your registration sticker. If you have or no other vehicle details such as engine code etc this is also helpful.
Are you an insured business and do you guarantee your work?
All work at iCar is fully guaranteed and insured. We are insured for the appropriate Public Liabilities and of course have the Its Fixed Or Its Free warranty in place.
What makes you the most reliable and trustworthy person for the job?
Our focus at iCar is that you the customer get what you want when its comes to your car. Our reputation and standing speaks for itself from running more than one service location successfully for over 12 years.
What questions do customers commonly ask and how would you answer them?
Mostly people just want to know what it is that they need done, how much will it cost, and how necessary is it to be done. No matter what your question, we have the answers, and the skills to give you what you need.
What do you like most about your job?
I love that everyday, I get to meet someone new, and have the opportunity to know them. We may fix cars, but really we are a fantastic customer service company that just happens to fix cars.
What questions should a customer ask to hire the right service professional?
Always discover who your dealing with. Are they qualified in their field. Are you satisfied that they are will to learn more and stay up to date with whats going on in their field.
Do you have a favourite customer story you would like to share?
Only as recently as yesterday a new customer took the time to say how professional our service was, and that our pricing was the most competitive. When we hear this feedback we know we are on track.
How did you decide to get into your line of work?
I have always had a passion for cars and for people. In the late nineties I started a national network of vehicle repairers simply to bring a better level of education and service to the car industry.