Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured ! We are covered for public liability and work cover. Our work is guaranteed for a life time. (conditions apply) Our customers sign on the invoice before the work has commenced so they know what is included in the scope of works.

Question 2

How did you decide to get into your line of work?

Accepted Answer

At a young age i started off as a plumber at school during work experience and i was fascinated by the trade so when it came down to choosing a job i decided to become a plumber and i haven't stopped since.

Question 3

What do you like most about your job?

Accepted Answer

The most thing i like about my job is that i love it and when you love your job you can show the customer your skills in the plumbing trade.I love it when i hear that i have made a customer happy with my work.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

uestions that a customer should ask a service professional are * When can you arrive and see if they are on time *Are you able to do the job *Can you please give me a maintenance report on my property ( Free )

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most commonly ask question at work is do you like your job and i reply i wouldn't still be plumbing if i dint like doing my job i have been doing it for over seven years and everyday is a new adventure.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are based on word of mouth and customer referrals,so people know that a good job is being done when they have been referred a plumber from a trust worthy frined.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Iconic plumbing is based on friendly service and competitive prices We are known for our great work and eye to detail. With seven years experience we know how to fix every problem.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The type of job what is included and what does the customer want. When do they want the job done  Is there anything that the plumber should know about the job before quoting.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The customer can save  money by _ *Giving a call before hand to ask whatever questions they want. *Ask for a free quote *Supply their own fixtures eg : taps,toilets,cook tops etc

Question 10

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because we do not have as many overheads as other big companies.The less overheads for the company means the cheaper the job is for the customer.

Question 11

How do you normally charge for your service?

Accepted Answer

Our services are based on a upfront pricing matrix with little over heads we don't charge as much as the bigger companies that are on Google in conclusions were cheaper and you get the same if not better job.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With over seven years of experience we have been through all aspects of plumbing from fixing taps and toilets,unblocking drains with our high pressure water jet and inspecting it with our camera so the customer gets the best job possible. We also can do commercial and domestic from building a granny flat or house to renovating a office or bathroom.

Iconic Plumbing

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