Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes I am fully insured, have 20million public liability insurance and also workers comp on my employees and contractors. Thanks

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have finished 5 years of electronics technical college, and this seemed that time a profession in baby shoes. I did not regret

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

No favourite customer story, and if there was I would not share it's details with the public. Thanks for understanding

Question 4

What do you like most about your job?

Accepted Answer

I enjoy my job very much, that's why I work on this field for 19 years. I keep myself updated with the latest technology

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Every customer should be realistic how much is an hourly rate for a trades man. You can't get an insured and qualified trades man for 20 bucks. Be realistic. If it is too cheap it is too good to be true. Get a couple of quotes and see which professional you would rather trust and use.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Why am I more expensive than others. The reason is I don't cut corners. I don't do dodgy jobs, and obey the rules. I also use professional equipment, and it comes with warranty. I am not here to make some money fast and disappear.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I don't receive many complaints, but if I do I fix the problem with no extra charge if the complaint is legit

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

19 years of experience on the electronic security field. I always give a very honest advice even if you want to use someone else. My clients are ranging from small domestic alarm installs to 80 door access control at aged care facilities. Please contact me with confidence, if I can I will help you.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What type of system are you after, domestic or commercial, what is the location, and what is the maximum budget. That is important to choose the correct brand for the job.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Don't buy cheap equipment from the stores listed above. Make sure you get the warranty on all purchased products. Thanks

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I offer a free quote. Also use medium to high quality products, nothing from Bunnings, Jaycar or JB HIFI. If you are interested in those products I am not your man, as they are not professional equipment.

Question 12

What makes your pricing competitive?

Accepted Answer

I believe my technical expertise and 19 years experience can speed up fault finding and installs, therefore the jobs can be completed faster than normal.

Question 13

How do you normally charge for your service?

Accepted Answer

I have a callout fee, and an hourly rate. The rates are negotiable, as every job is different. Feel free to contact me for a free quote.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

All kind of electronic security systems. If I can't fix your problem I will not charge any callout fee. I specialise in medical alarms, intruder alarms, and CCTV.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Concept advanced, Challanger, Hikvision basic, Milestone, Pat testing, optical fibre, Medical alarms, Nurse call,  Loss prevention tagging systems ( importing my own system )

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