Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are an insured  and registered Australian business working with a registered tax agent and we do guarantee our work.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I personally decided to choose this line of work once I realised what Accountants really do. The skillset of an Accountant actually entails everything that I have always been interested in and is what I have always excelled in. I have excellent customer service as it is extremely important to me.

Question 3

What do you like most about your job?

Accepted Answer

We absolutely love everything to do with our profession. Pleasing the client in an ease of use environment, producing a quality outcome, and saving our clients time and money both now and in the future are our key objectives.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

How does your service differ to other people's in the industry? How can you help me improve my financial situation both now and in the future? Can you save me time, money and provide ease of use and flexible options according to my needs?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

We have frequently asked questions with responses on our website at www.incometaxcoordinators.com. We can also answer questions via email, phone or live chat on our website.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We endeavor to answer all queries promptly, complete all jobs swiftly and in entirety through our secure online platform. Discretion, security and confidentiality are of utmost importance to us.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We can take away the headache of tax time by dealing with the Accountant directly for you which will save you time, worry and money when it comes to taxes and looking after your business. We know exactly what questions to ask and the deductions you should be claiming to maximise your return.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We first need to know if you are an individual or a business. We then need to know what service you require. We also need to know the complexity of your situation. If you are a business we would need to know your business structure. For tax we would require you to fill out a tax checklist.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Take advantage of our half hour free consultation. Order this online through our book online page at www.incometaxcoordinators.com. Take advantage or our discount for new and repeat customers. Refer a friend to get an extra discount off your next paid service once they become one of our clients.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Take advantage of our half our free consultation and new customer discounts. You can enquire online about these offers or anything via our live chat on our website at www.incometaxcoordinators.com.

Question 11

What makes your pricing competitive?

Accepted Answer

We take your affairs to the registered tax agent at no extra charge. All prices are very competitive as compared with the current market trends in this particular industry. We also offer discounts for new, repeat and referral of customers. We offer value for money by always delivering above expectations.

Question 12

How do you normally charge for your service?

Accepted Answer

We charge a set amount for tax and business matters prices vary due to the service you would require. We charge hourly for bookkeeping and training needs. Individual service prices are on our website where you can book online at www.incometaxcoordinators.com. Please enquire via our website's live chat, email or phone for bookkeeping and training packages.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in all aspects of business from set up to training and taxation and anything in between. We can service all your individual or business needs. No matter how big or small your business is we deal with all types of business covering any business set up you may have. We care about all of our clients needs equally regardless of the how big or small their needs are.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

The business owner is a degree qualified Accountant with a Bachelor of Commerce - Majoring in Accounting with minors in Investment and e commerce - with fifteen years experience in taxation, investment, bookkeeping, business services, business, electronic commerce and training.

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Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

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