Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes i am insured with WFI and have been for years and i do warrant my work and use quality products to reduce problems and possible manufacturer failures.  by using quality we know the parts will have warranty.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My father was a plumber and i really wanted to work with reptiles, as i found that line of work difficult to enter into i chose plumbing as asecond choice, but overall i was very adaptive to the requirements and aptitude for plumbing

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

No

Question 4

What do you like most about your job?

Accepted Answer

I like only having to work on weekends as i have an excellent job with the government on weekdays however; carrying out plumbing gives satisfaction of a finished product to admire after completion.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

A very hard question to answer however; confidence can be heard in the voice of someone that knows their plumbing, i will give examples of why i would do something so the customer has an understanding of where i am coming from.  not all agree with what i have to offerhowever; if safety and quality is not wanted then i will not attempt the work.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers normally ask how much to do something, my answer normally is i will come look and give a firm price.  because i like to work in local area i believe in a free quote.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I only work eekends and some nights due to a fulltme position, my jobs are normally small so over staying on jobs does not occur to often. because i only work in local area imy travel times are kept short.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

A customer should hire me over another only when they feel confident that they are going to get the right job done for a reasonable price, i pride myself on honesty.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Customeris required to give as much detail as can be arranged or the liklehood of an incorrect quote will be possible.  estimates are more reasonable as they are more flexible for both parties.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Research what it is you want completed. 2. Request quotes that plumbers can actually inspect   prior otherwise the skope may be incorrect. 3. Use local plumbers as they are more likley to be on time and most likley will not rush the job to get home to the kids.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Weekday Rates on Weekends.  This price normally gives the client an opportunity to have work carried out on weekends when most other plumbers are wanting to go watch their kids in sport or want to charge the earth to do minor works.

Question 12

What makes your pricing competitive?

Accepted Answer

Most likley my charges are higher than some however; quality is not cheap, if you want cheaper it may end up costing you in the long run.  the majority of my work is referal however; i do advertise in a small way.

Question 13

How do you normally charge for your service?

Accepted Answer

Generally i charge cash as i do not engage cheques nor credit cards, due to only working on weekends i cannot afford the EFTPOS machines.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Gas is my most knowledgable facet of plumbing however; can complete most aspects.  Gas Room heater service, gas bayonet installations, gas service installations and general repairs.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have many years experence in many aspects of plumbing, it will be noticable when someone first talks to me that i know my stuff and if i do not know i will advise them i do not however; i am very proficient at research and can normally figure out the correct answers.

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