Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

- Yes, we have professional indemnity insurance to $2million as required by Chartered Accountants and Tax Practitioners Board.   - Work is reviewed by Chartered Accountant/Tax Agent before lodgement.   - Yes, in the rare event of an error we would usually amend if required at no cost to you.

Question 2

How did you decide to get into your line of work?

Accepted Answer

- Scott did a cadetship after finishing high school as he loved helping people and loved business  - Dominic studied accounting and IT and loves accounting and all the ways of being clever to help people  - Christine decided accounting was for her as a beautiful mix of finance and customer service

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

- Have helped many businesses defer tax using our strategies  - Received many thousands of $ of ATO interest and penalty remissions (often $900 per client)  - Clients who have purchased investment properties receive large refunds each year  - Single Mum 4 week Europe trip with her tax refund

Question 4

What do you like most about your job?

Accepted Answer

- We love helping business clients & giving ideas on how to grow income and reduce costs and defer tax  - We love helping individual clients learn about tax and consider tax strategies based on their goals (such as property and having children)

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

- Are you a chartered accountant, registered tax agent?  - Does your business offer advice at a fixed fee?  - What technology do you use in your office and systems (everybody uses Xero now...what else do you do?)  - Do you have time for me (and my return/business) to have a long term relationship?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

- Should I invest in property? Yes if growth area. Neg gearing upfront, don't have to sell and pay capital gains until you choose.   - How do I grow my business? Great books: Key Person of Influence, Book Yourself Solid, 4 Hour Work Week, By your Pitch, Publish, Product, Profile, Partnerships

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

- Honesty - we act in the best interest of our clients (don't recommend a company if you don't need it)  - 13+ years experience in small business, property and individual returns across multiple industries and areas (including overseas/ expat tax)  - Author & Technology & Tax knowledge

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

- We use technology to get it done better and quicker   - Book a time to speak to us at www.calendly.com/ipa at a time that suits you and we'll call you  - We are small business and property champions   - Scott Kay is the author of Increase Your Refund: Tax return Tips for Employees

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Bus - Type of business/industry Bus - Whether personal transactions included in business account Bus - Whether personal credit card used for business transactions Indiv - Industry & deductions (home office, car/travel, professional, donations, etc.) Indiv - Rental property/Dividends/ other like ESS

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

- General tip is to gather as much as possible that we need/request  - Businesses - signup through us to use Receipt Bank so help automate bookkeeping  - Individuals - we provide tax return information templates including employee, ABN and rental property outlining all key deductions/considerations

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

- We may discount initially knowing that you will receive up to 3 quotes.  - We do not offer to price match other quotes (our value/extra service may far exceed another quote) - however if you provide other quotes we may reduce our quote to help you join the Integrity Plus Accounting community.

Question 12

What makes your pricing competitive?

Accepted Answer

- We offer fixed fees & low advice fees  - We offer audio recording & transcription of our calls for a fee  - We partner with top industry players so we can offer the best services  - We talk to other accountants, attend industry events & are in FB and LinkedIN accountants/bookkeeper groups & review our pricing where appropriate  - We may not be as cheap as someone with 6 months experience, but for the experience we offer, we are very competitive.

Question 13

How do you normally charge for your service?

Accepted Answer

- Go to www.calendly.com/ipa for initial free 15 min chat (30 min for businsses)   - Fixed fees  - Offer monthly recurring plans for business  - Charge advice upfront but may provide a discount on future services  - Priority service for upfront payment, we accept fee from refund for individuals

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

- As a CEO of a separate tax agent training business, I have a broad & in-depth knowledge and 13 years experience across nearly all small business, investing and individual needs. Naming a few:  - Professionals (employees and/or businesses)  - Property Investors    - New businesses  - Health and Education

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

- 13 years assisting small business, property & individuals incl. expats & new business  - Chartered Accountant, Registered Tax Agent, B.Comm-Accg Macquarie University  - Xero Certified, QuickBooks Certified, MYOB, Reckon, etc. experience  - Web, social media, business & investing personal experience

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Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Unique selling points

Need an expert?

Customer

Businesses

Cities

About Oneflare

Oneflare group

Download our apps

Integrity Plus Accounting Verified Business

Business contact details

Opening hours

Business description

Badges and awards

Accepted payment methods

Browse tax accountant experts by suburb

Services

Qualifications

Add your review

Reviews (23)

Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Unique selling points

Need an expert?

Customer

Businesses

Cities

About Oneflare

Oneflare group

Download our apps

Integrity Plus Accounting