Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Liability Insurance all workmanship guaranteed.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Started from School loved it ever since because each day is so different along with the challenges each job presents

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Did a job for an older lady from Europe,it was a large drainage job,there for a week and half she cooked us breakfast lunch and afternoon smoko every day nothing extravagant home made biscuits,bread bacon etc she refused to take any money for cooking etc . We credited her what she spent and $500 discount worth every penny.

Question 4

What do you like most about your job?

Accepted Answer

Every Day I Meet people From All Walks Of Life . Every Job I Do Is Different , Nothing Is The Same , Variety Is Key and Owning My Own Business

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do You Have A     Q.B.B.C License?  Are You A Member Of The Master Plumbers Association Qld?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Are you available? Can you fix It?  Are are your rates fair? I always Answer YES YES YES.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

20 Years Experience. Worked for Kassulke Plumbing , Qld Plumbing and Conrad Martens Plumbing Last 11 years at Conrad Martens Plumbing

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Reliable,Available 24 Hours 7 Days,Live Local,Punctual,Guaranteed Workmanship,After Sales Support.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Photos,Plans,History,Product Name and Age,Expectations of Owner eg:Short Med Long Term. A visit will be required 70% of the Time. Qte time included in final price.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1)If within 5km No Travel Charge 2) No Overtime Rates 3) No Service Fee

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

FROM!!!!!!!!!!!! $50 for Blocked Drains and  $50 for Tap Repairs  NB;conditions apply

Question 12

What makes your pricing competitive?

Accepted Answer

We are a small streamlined Family Business with Small Overheads

Question 13

How do you normally charge for your service?

Accepted Answer

Internet Bank Transfer / COD.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Maintenance Roofing Drainage Gasfitting Plumbing

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

20 Years  Trade Experience QBCC and MPAQ Member.

iroam qld

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