Question 1

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

Only when the government put us on high alert, otherwise no.

Question 2

What COVID-19 measures do you have in place?

Accepted Answer

All our staff are vaccinated. We wear masks when a client or government regulation calls for it.

Question 3

How did you decide to get into your line of work?

Accepted Answer

I got a job when I was 18 at a computer distribution company that worked with government and wholesale clients. I began in the store whilst studying which allowed me to work my way up into systems integration and server deployments.

Question 4

What do you like most about your job?

Accepted Answer

All the great friendships I've made with staff, clients and suppliers over the years.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What is your level of expertise in the specific technology or issue that I need help with?  Can you provide references or a portfolio of previous work?  What is your experience working with similar organizations or businesses in my industry?  How do you approach problem-solving and troubleshooting?  Are you familiar with industry standards and best practices related to my issue?  Are you available to provide ongoing support and maintenance?  What is your availability and response time for addressing any issues that may arise?  How do you ensure data security and compliance?  Are you familiar with and willing to work with our existing IT infrastructure and policies?  What is your pricing structure and what is included in the service package?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What services do you offer? Answer: We offer a wide range of IT services, including but not limited to: Network and infrastructure design, deployment and maintenance, Cloud services, Cybersecurity, Software development, IT support and consulting, Data analytics and recovery.  What is your experience working with similar organizations or businesses in my industry? Answer: We have experience working with a variety of industries, such as healthcare, finance, retail, and manufacturing. We understand the unique challenges and compliance requirements of each industry.  How do you approach problem-solving and troubleshooting? Answer: We use a structured approach to problem-solving and troubleshooting, starting with identifying the root cause of the issue, analyzing the data, and implementing a solution that meets the customer's specific needs. We also have a team of experts who are available to provide support and troubleshoot any issues that may arise.  What is your availability and response time for addressing any issues that may arise? Answer: We provide 24/7 emergency support and have a dedicated team available to address any issues that may arise as quickly as possible. Our response time is typically within minutes, but it may depend on the severity of the issue.   How do you ensure data security and compliance? Answer: We take data security and compliance very seriously. We use industry-standard security protocols and technologies to protect our customer's data, and we stay up-to-date with the latest compliance requirements. We also conduct regular security audits and penetration testing to identify and address any vulnerabilities.  What is your pricing structure and what is included in the service package? Answer: Our pricing structure is based on the services provided. We offer flexible service packages that can be customized to meet the specific needs of the customer. We will be happy to provide a detailed quote and explain what is included in the package.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With a reputation for excellence and a proven track record of success, ItsBroken Digital stands out as the epitome of reliability and trustworthiness in the realm of IT services. Our unparalleled level of expertise, coupled with our unwavering commitment to customer satisfaction, makes us the clear choice for any organization seeking to elevate their technology to new heights of performance and efficiency.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

ItsBroken Digital have a highly skilled and experienced team of professionals with a wide range of expertise in different areas of IT.  We have a proven track record of successfully completing complex projects and delivering high-quality services to our customers.  We offer a comprehensive range of IT services, including network and infrastructure design, deployment and maintenance, cybersecurity, software development, and data analytics.  We have a strong focus on customer service and work closely with clients to understand their unique needs and provide tailored solutions.  We have an excellent reputation in the industry, with many satisfied customers who have experienced positive results from working with us.  We have a strong commitment to data security and compliance and use the latest security protocols and technologies to protect their customer's data.  We have a responsive and accessible customer support team that is available 24/7.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The specific services the customer is looking for: For example, network design, cybersecurity, software development, data analytics, IT support and consulting, etc.  The scope of the project: This includes the specific tasks or objectives that the customer wants to achieve, the timeline for completion, and any specific requirements or constraints.  The size and complexity of the customer's IT infrastructure: This includes information about the customer's current hardware and software, network architecture, and any existing IT systems and solutions.  The customer's budget: This includes any limitations on the cost of the project, and any specific pricing or payment terms that the customer is looking for.  The customer's industry and compliance requirements: IT companies need to know the industry the customer is working in and what compliance requirements they need to fulfill  The customer's location: This can affect the cost of the project and the availability of certain services and solutions.  The customer's expectations: IT companies need to know what the customer expects in terms of the quality of service, response time and the level of support they are expecting.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Clearly define the scope of the project: Before you contract us to starts work, it's important to have a clear understanding of exactly what is needed and what the project will entail. This will help to prevent scope creep, which can lead to additional costs and delays. |  Utilize existing resources: Before starting a new project, take a look at what resources you already have available. This might include hardware, software, or personnel that can be used to complete the project. Utilizing existing resources can help to save money and reduce the need for additional investments. |  Consider open-source options: Many IT projects can be completed using open-source software and tools. These options are often free and can provide a cost-effective alternative to proprietary solutions. It's worth considering open-source options when planning a project and comparing them with proprietary alternatives to find the best fit for your organization.

Question 11

What makes your pricing competitive?

Accepted Answer

The saying "you can have it fast, cheap, or good, but you can only pick two" is often used to describe the relationship between cost, quality, and timing. This means that when it comes to completing a project, there is a trade-off between how quickly it needs to be completed, how much it will cost, and how good the final result will be. It is not possible to have all three at their optimal level.  For example, if you want a project completed quickly and at a low cost, the quality of the final result may not be as high. Conversely, if you want a high-quality project that is completed quickly, it is likely to be more expensive. Therefore, when planning a project, it is important to prioritize and set realistic expectations for cost, quality, and timing.

Question 12

How do you normally charge for your service?

Accepted Answer

Time and materials: This is a common billing method where the IT company charges for the time spent working on the project, as well as any materials or equipment used. This method allows for flexibility and is often used for projects that are difficult to estimate or have a lot of unknowns.  Fixed-price: This method involves the IT company providing a fixed price for the entire project, regardless of the time or materials required to complete it. This method is often used for projects that are well-defined and have clear scope and requirements.  Subscription-based: This method involves the customer paying a recurring fee, usually on a monthly or annual basis, for access to a specific service or set of services. This is commonly used for cloud-based services, software as a service (SaaS), and other recurring services.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

When an IT company specializes in a particular field, it can limit their growth potential as a company. This is because the market for that specific field may be limited, and the company may only be able to service a small geographic area. For example, if ItsBroken Digital specializes in servicing the needs of web development in a 10 square kilometer area, we find it difficult to expand inside that area, as the market for web development in that area is already saturated.  By not specializing in any particular field, ItsBroken Digital can broaden our potential customer base and increase our growth opportunities. This is because the IT industry is vast and encompasses many different fields, including software development, hardware maintenance, cybersecurity, data management, and much more. By not limiting ourselves to one specific field, we can service a wide range of customers across multiple industries, which leads to more business opportunities and growth potential. We find this is advantageous to both our company and to our current and prospective clients.  Additionally, not specializing in a particular field also allows the company to adapt and evolve with the changes in the industry and take on new challenges that come with the new technologies and trends. This way, the company can stay relevant and competitive in the market.

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