Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

After completion of the job, the customer has full ownership of the artwork once the files have been sent to them.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I always enjoyed art at school and had been awarded multiple certificates whilst at school in arts and computer literature.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have no particular favourite customer as I treat every customer the same. I have clients that I have been lucky to service for many years and they appreciate the effort and tight time-frames some jobs may have.

Question 4

What do you like most about your job?

Accepted Answer

The flexibility and wide range of artwork tasks. Some designs range from easy to those with more of a challenge and that is what makes it interesting.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The exact type of job they are wanting completed. eg. If someone is wanting a web page built, I don't specialise in this field and someone with this experience will be best suited.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Usually what they need to supply me to complete the job eg. high resolution images of a minimum 300dpi, text within the document they would like to use (even a rough layout) and file formats for digital or print usage.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With nearly 2 decades in the industry I have gained trust and reliability via my clients whom I do work for.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Very reliable, will supply all required files to the customer and complete the job on time and of a high standard.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Document size, how many pages, colours used throughout, any text customer would like to use, if images are supplied by the customer or need to be sourced, file formats required after completion of job.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Give an much detail as possible so I can give a more accurate quote. Size of the document, colours used and any images you have or need me to source.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Generally I offer very competitive pricing, though depending on the job I will include certain image enhancements or additional changes to artwork in the final invoice.

Question 12

What makes your pricing competitive?

Accepted Answer

I am competitive in pricing due to completing jobs quickly and efficiently, though still supplying the work at a high standard.

Question 13

How do you normally charge for your service?

Accepted Answer

I charge on an hourly basis eg. if a job has only taken me half an hour to complete, the minimum charge will be one hour.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Digital or print artwork for logo design, stationery (business cards, letterheads, with compliment slips, presentations folders), flyers, brochures, booklets, catalogues, magazines, signage, pull up banners, website advertisments / banners plus more.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Nearly 20 years experience in the Design and Printing industry and have a Diploma of Arts (Graphic Design: Creative) studied at TAFE Qld.

J Hunter Design

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