Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are insured and yes, you will get results with us if you adhere to your program.

Question 2

What COVID-19 measures do you have in place?

Accepted Answer

Consistent cleaning of equipment, as well as stringent measures for both our trainers and clients when using equipment to keep the gym clean

Question 3

What do you like most about your job?

Accepted Answer

Our overall vision is to transform general people into inspirational leaders of their own tribes (family and friends) this means helping them become better versions of themselves to a degree that motivates others to make their own changes. If we do this the world will become better for all concerned. Seeing people make this transformation is what motivates the trainers at Personalised fitness.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Sustainability and long term change should always be the focus in this industry. Many people get results but lose them rapidly as they haven't made any shift in their base behaviors. If you're getting into fitness it should be to fix the issues that lead you here in the first place. If you can achieve that then you will have secured your future health. Look for someone who focuses on long term success not short term wow factor.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you have lock in contracts? No, we have a membership agreement. This works similar to a regular job where if you wish to stop working with us a 2 week notice period is required before the finish date. We want people to stay with us because of the value we give as opposed to being locked into a contract.  Do we work on nutrition? Yes, we educate our members so they are capable of changing their eating habits for the better and keeping them that way. The goal is not some FAD diet but rather a long term diet tailored to the individual that allows them to meet they goals as well as their needs.   Can I train with injuries? Yes, injuries are something that must be taken care of and worked with sensibly. This can be something we can assist with or have you work with our affiliates. The idea that all exercise should stop is generally an overreaction, you should still train just train smarter.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our goal is to transform the lives of as many people in the area as possible. To build a community strong and healthy leaders who inspire those around them. We aren't here for the short term, we are here to change people into a better version of themselves permanently.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We work on long term change focusing on habits and education. We don't do workouts, we do programs designed to reform each individual into a more healthy version of themselves. We take the fragile and make them anti-fragile.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The most important things for us to know, is a clients goals, injuries and setbacks. This way we can work a game plan, to achieve there goals and also combat any setbacks whilst navigating around there injuries

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Consistency and enjoyment are a must if you want results.  Sleep, and eating are just as or maybe more important than your training   Pick the workout that allows you to be the most consistent!

Question 10

What makes your pricing competitive?

Accepted Answer

Prices vary depending on program prescribed, group classes, small unit training and 1 on 1 personal training.

Question 11

How do you normally charge for your service?

Accepted Answer

Fortnightly direct debit.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Over 40s holistic lifestyle training, rehab and injury prevention.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 15 years experience, working with physiotherapists, chiropractors and other health professionals.  Master Functional Trainer qualified. Kinetic Link Training qualified. Australian Strength Coach.

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