INTERSTATE MOVERS GROUP PTY LTD

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Reviews (2)

• Ash

  Verified Oneflare review

  29 Nov 2023

  Verified

  Job Type: Interstate Removalist

  Location: St Kilda, VIC

  I am writing this review to express my extreme dissatisfaction with the service provided by Interstate Movers Group. My recent interaction with your company left me with a negative impression, and I feel it is essential to share my experience for the benefit of others. Firstly, I must address the issue of the funds charged for a job that was not completed. Despite my genuine efforts to work collaboratively and find an amicable solution, I was charged for a service that your company ultimately failed to deliver. This not only reflects a lack of integrity but also raises serious questions about the ethical practices of Interstate Movers Group. Moreover, the customer service experience I encountered was disappointing, to say the least. The staff at Interstate Movers Group demonstrated a level of rudeness that is entirely unacceptable in any service-oriented industry. Instead of providing assistance and addressing my concerns, I was met with dismissiveness and a complete disregard for basic courtesy. A service-oriented business should prioritize customer satisfaction, and unfortunately, my experience with Interstate Movers Group fell far short of this expectation. The overall lack of professionalism and unwillingness to rectify the situation has left me deeply dissatisfied. I strongly advise potential customers to exercise caution when considering Interstate Movers Group for their moving and storage needs. The combination of charging for incomplete services and a disrespectful attitude towards customers raises serious concerns about the company's commitment to ethical business practices. I hope that this feedback prompts Interstate Movers Group to reevaluate its customer service approach and address the issues outlined above. It is my sincere wish that no other customer has to endure such a disappointing experience.
  INTERSTATE MOVERS GROUP PTY LTD

  replied

  31 Jan 2024

  Hi Ash , we booked your job on 01/11/2023 for 9 cubic meter from Melbourne to Perth and send booking confirmation via email.we charge deposit amount $366.48 plus we delivered you 10 large to your property for packing free of cost. on same day later in afternoon we received email from you to change the date (From: [email protected] To: BCC:[email protected] Hi Gary, Is it possible we schedule it on the 7th of November instead of 6th? ThanksAsh On Wed, 1 Nov 2023 at 4:57 pm, Jaz wrote: we change pickup to 07-011-2023 on your request. on 6/11/2023 we received the email from you 1 day before the pickup as mention below. From: [email protected] To: BCC:[email protected] Dear Ken, I am writing to discuss the recent communication regarding the move of my belongings from Melbourne to Melbourne with a reasonable quotation, or alternatively a refund on the deposit. I understand that you have expressed your company's inability to facilitate the Melbourne to Melbourne move and have proposed certain terms regarding the cancellation of the job, including the forfeiture of my deposit. I would like to bring to your attention the Australian Consumer Law, which outlines the rights and responsibilities of both consumers and service providers in such situations. According to the law, when a service fails to meet a consumer guarantee, the consumer is entitled to cancel the contract at any time. In this case, the service you initially agreed to provide was the transportation of my belongings from one location to another. As your company is unable to fulfill this service, I believe I am well within my rights to cancel the contract and request a refund. The law also specifies that a consumer is entitled to a refund when canceling a contract for services. The amount of the refund may depend on whether some or all of the services provided were unsatisfactory or had been provided at the time the contract was cancelled. In light of the circumstances, I kindly request that you initiate the refund process promptly, which should include my deposit and any other charges associated with the cancellation. If this involves any significant cost to me, the supplier (your company) may be obligated to bear these costs, as outlined in the law. Alternatively, I am open to exploring a reasonable quotation for a Melbourne-to-Melbourne move, subject to my approval. I believe that this would be a fair and amicable resolution to the situation, given my needs and the constraints involved. I kindly request that you review the Australian Consumer Law and consider my request for a refund or an alternative solution as mentioned above. I expect a prompt response in line with the law's guidelines. (https://www.consumer.vic.gov.au/consumers-and-businesses/products-and-services/problem-with-a-service/cancelling-a-contract-for-services#:~:text=Refunds%20for%20cancelled%20contracts%20for,time%20the%20contract%20was%20cancelled.) I appreciate your attention to this matter and look forward to your response. Sincerely, Ash On Mon, Nov 6, 2023 at 1:37?PM Jaz wrote: based on our terms and condition if customer cancelled the jobs on last moment deposit is non refundable and Plus we already delivered packing material we didnt get paid for that.
• Lovey

  Verified Oneflare review

  31 Oct 2023

  Verified

  Job Type: Interstate Removalist

  Location: Marsden Park, NSW

  Very professional team. Did the entire move very carefully and everything was upto the mark.
  INTERSTATE MOVERS GROUP PTY LTD

  replied

  03 Nov 2023

  Hi Lovey, Thanks for your feedback. Appreciate it. Regards Customer Service Javi Removals and Storage

Unique selling points

• Free Heavy duty boxes for packing. .

• Free 1 month Storage for every customer.

• Our price is lower as compare to other competitor by sending share load in container. .

• We used our own truck in every state no contractors. Our team used unlimited blankets to protect furniture from damage / scratch

• we have dedicated job manager for every single job to help customer in communication and stress free move.