Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are an insured business. We do require a retainer (i.e. a booking fee) that we ask for upfront and this is to guarantee you that we will 100% show up on your booking, so you don't have to be concerned about cancellations or any no-shows.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Enhancing the natural beauty of women is what Jenstar's Makeup Artists are most passionate about. Its this love of bringing out the most beautiful version of our clients own beautiful self that we love and what sets us apart from the others by having exceptional makeup artists and hair stylist as part of Jenstar's Makeup Artisty's team. When a woman looks beautiful, she feels beautiful and we want everyone to realise just how beautiful that they naturally just are....  As our founder always says "Everyone is Beautiful, I just make it obvious" - Jenstar Makeup

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

There have been so many clients over the years but having a client tell me that they had never felt so beautiful and that they received so many comments on how good they looked at their special event makes us feel super special and we love our clients feeling confident and even more beautiful!

Question 4

What do you like most about your job?

Accepted Answer

When a woman looks beautiful, she feels beautiful. The happiness she feels once seeing her reflection is what we love most about being a makeup artist. You can literally see the emotion take over! That is the best gift ever!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Make sure they have lots of pictures on their website or social media for you to peruse in addition to information regarding their services. Also make sure you look to see if they have any testimonials from their clients and don't forget that if you want to be sure the testimonials are real, then you can always check that the people who have given the testimonials are real people if you 're not sure or just want to be 100% sure you're being told the truth about the way their clients feel about the services they are provided (i.e. you can always do a quick check on google or via social media platforms like Facebook or Instagram that the testimonials are actually from real people.)

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q. Do I need a wedding preview? And how should I best prepare for it? "  A. We all know that the day of your wedding will be one of the most memorable and cherished days of you life. What we neglect to mention are the months leading up to the big day that are filled with cakes tastings, venue hunting, trips to the florist, engagement shoots, and the list goes on. And yes those pieces of the puzzle are important, but many brides skip over the equally important task of booking a pre-wedding consultation and preview of their wedding day makeup and hair. Booking a pre-wedding makeup and or hair consultation and preview falls in the ‘Top 5 Important Things To Do’ list and in planning everything else, this is the one thing brides typically tend to overlook.  We would always recommend a wedding preview. It allows you and the makeup artist to not only be formally acquainted, but also allows you to evaluate their professionalism, gauge their work, and also tests just how well you two vibe. Let’s face it, you wouldn’t want an unprofessional makeup artist or hair stylist who not only doesn’t get along with you and your party, but also does a sub-par job on makeup or hair. ​Instead of stressing about your exact look on your big day, booking a wedding preview will give you the freedom to tweak and perfect your final look BEFOREHAND. This means, finding the right foundation and the right foundation shade, find which false lashes (if any) works best for you, and how the makeup and hairstyle will last throughout the day (after the wedding preview).​ It’s one less thing to worry about. Because you’ve gone through with your Wedding Preview, now everything is spelled out for the big day. This will give you peace of mind and lets you concentrate on other things.  ​

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

There will be a million things to worry about on your special day, but your hair stylist and makeup artist shouldn’t be one of them. With Jenstar's Makeup Artistry we assure the highest quality of service without worry.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

There will be a million things to worry about on your special day, but your hair stylist and makeup artist shouldn’t be one of them. We assure the highest quality of service without worry. Our clients are not just provided with a makeup or a hair service, but with a beauty experience. We are completely invested in all our clients from the very start.   Our skilled team of professionally trained artists and stylists isn’t the only aspect of Jenstar's Makeup Artistry that shines, but we offer a full service beauty planning service for each of our brides and your bridal party (this is also an available option to any group bookings for your special event makeup and/or hair services). ​We work with you, your artist(s), your wedding planner and your photographer / videographer to put together a realistic beauty schedule to ensure you and your bridal party or you (and your group booking for your special event) will be camera ready.  Jenstar Makeup's Senior Makeup Artist received her formal training and national accreditation at the Perth College of Beauty Therapy and her love of enhancing the natural beauty of women has also led her to receive valuable industry knowledge and beauty training with international makeup artist and beauty educator Donna Mee. The Donna Mee Methods of makeup application has given our Senior Artists valuable makeup application skills that main stream makeup schools do not teach. These include corrective makeup skills and skincare knowledge along with the ability to provide expert advice in brow shaping techniques.   Through our Senior Artists continuous education, in particular with Donna Mee, Jenstar's Makeup Artists have helped many clients overcome skin conditions such as acne skin, oily or dry skin - and which is passed onto other members of our team so all of our makeup artists use this new found knowledge to help our current clients including brides (incl. teens through to mature age women) to help them restore their skin for their important events. With this experience combined with training by some of the industry's most highly regarded professionals, we make sure all our client's are transformed into the best version of themselves. Whether that be for a portrait image, special occasion / special event or your wedding day.the Jenstar's Makeup Artistry team are the makeup artists (and hair stylists) that you have been looking for.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The Wedding / Special Event Date? Where are you getting ready? ( Home, Hotel, Venue? ), Which Suburb? ( At xxxx venue in the Swan Valley). Who's in your bridal party / group special event booking? and How many of each? (e.g. 3 x Bridesmaids, 1 x Matron of Honour, etc ). What Services Do You Require?  - Wedding Makeup  - Wedding Hair  - Wedding Makeup and Hair  - Special Event Makeup  - Special Event Hair  - Special Event Makeup and Hair What time is your photographer arriving? What time you need to be ready by? And any other information you think we should know or questions you want to ask us about.   Please visit our website www.JenstarMakeup.com for a quote by completing our booking / inquiry for response sent to you generally 24 - 48 hours maximum.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We are a mobile makeup and hair business however we also have a makeup studio located North of the River which is generally where all makeup wedding previews are held . There is no call out fee when you come to us, and it means you get the luxury of having your makeup done without the normal interruptions you may have at home. All bookings at our Studio are strictly by appointment only - no walk -ins (there are no exceptions).   Please make sure you contact us for a quote via : www.jenstarmakeup.com/inquire

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer a variety of makeup and hair styling services catered to your exact needs and have individual services and we offer great deals when you book a package deal for our services (i.e for weddings, special events and/or group makeup lessons) that means you get amazing quality services at an affordable price.   Please feel free to ask about our our beauty packages for weddings and special event beauty services and we don't forget that the men like to get pampered too - so ask about our Men's Grooming Services and Grooms and Groomsmen' Packages that we also have available.

Question 12

What makes your pricing competitive?

Accepted Answer

We've been in this business long enough to know that quality will always outweigh quantity. This is a core belief of Jenstar's Makeup Artistry and it is important to us to only represent the best artists we can find. This is why our team, which may be smaller than some, is curated with the best of the best to offer the most exceptional services in Makeup and Hair Services.

Question 13

How do you normally charge for your service?

Accepted Answer

We accept electronic funds transfers (EFT) via direct debit (bank deposit) and we also accept cash payments. Credit cards and PayPal are available via payment online if required (however - these may incur a 3% processing fee). Please also note that if it is specifically requested by you, we may also accept payments to be made via cryptocurrencies (Bitcoin etc).

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Our beauty service caters to all occasions - from formals to parties, or maybe just a date night (and everything in between!). Our group packages are perfect for hens parties, bridal showers, a day at the races or girl's night in. We can accommodate individuals as well as groups up to 15 people.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

There will be a million things to worry about on your special day, but your hair stylist and makeup artist shouldn’t be one of them. At Jenstar Makeup, we assure you will receive the highest quality of service without worry. Our clients are not just provided with a makeup or a hair service, but with a beauty experience. We are completely invested in all our clients from the very start and have high expectations that all our staff will provide you with exceptional customer service.   We have been in this business long enough to know that quality will ALWAYS outweigh quantity. It is so important to us at Jenstar Makeup to only represent the best artists we can find. This is why our team, which may be smaller than some, is curated with the best of the best to offer the most exceptional service. to you - our client and valued customer.   Our skilled team of qualified Makeup Artists and Hair Stylists isn’t the only aspect of our Artistry that shines, we also offer a full beauty planning service for each of our brides (with this available as an option also to any group bookings for special event services too) and her realistic beauty schedule to ensure that you and your bridal party will be 100% camera ready.  With our Senior Artists having worked many years within the Television and Film industry - they also have an excellent knowledge (and many years of experience) about how certain lighting situations may change your makeup colours without your knowledge and they can factor these lighting conditions in when designing your makeup look with you to ensure that you look your best when photographed on your special day. Its our dream that your photos after your event also show you looking your most beautiful version of yourself on this very special day of yours.

Jenstar's Makeup Artistry

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